📅 General
Pre-registration Overview
Plan your visits in advance, send a clear invitation to your visitors and speed up their arrival on site. This guide explains what preregistration is for, how it works and when to use it. Audience: Administrators, Managers, Hosts, Receptionists Application: Admin, Check-in kiosk Reading time: 3 minutes What it's for Preregistration is the art of anticipating a visit. You tell Anghello that someone is comingFew readersPre-registration types
Every visit is different: a one-hour interview, a three-month assignment... That's why Anghello offers several pre-registration types, each designed for a specific welcome scenario. This guide introduces them, compares them, and helps you choose the right one for each situation. Audience: Administrators, Managers, Receptionists Application: Admin (app.anghello.co) Reading time: 3 minutes What is a pre-registration type? When you pre-register a visitor, you choose a **viFew readers
⚙️ Setting Up Visit Pre-Registration
Set Up the Calendar Import Address
Get your site's unique invitation email address to automatically create pre-registrations from Outlook, Google Calendar or Teams. Your staff keep their habits — Anghello takes care of the rest. Audience: Administrators, Managers Application: Admin (app.anghello.co) Estimated time: 5 minutes Before you start Preregistration must be enabled on the site. You must be an Administrator or Manager to retrieve the invitation address. Steps 1. Get theFew readersEnable and configure pre-registration on a site
Enable preregistration on your site, fine-tune the options (time margin before arrival, invitation sending, host verification, multilingual notes) and preview the emails sent to your visitors. Audience: Administrators, Managers Application: Admin (app.anghello.co) Estimated time: 10 minutes Before you start You need an Administrator or Manager account. The Preregistration module must be included in your subscription. Steps 1. Open the siteFew readersConfigure pre-registration
Preregistration lets you plan visits in advance and send an invitation to the visitor before they arrive. The visitor receives an email with all the practical information and can check in faster on arrival. This guide shows you how to enable and configure this feature. Audience: Administrators, Managers Application: Admin (app.anghello.co) Estimated time: 10 minutes Before you start You need an **Administrator orFew readersCustomize invitation emails
Customize the emails sent to your pre-registered visitors: logo, site colors, default practical notes and multilingual translations. Audience: Administrators, Managers Application: Admin (app.anghello.co) Estimated time: 5 minutes Before you start Preregistration must already be enabled on your site. See Enable and configure preregistration. What can be customizeFew readers
💻 Use pre-registration
Manually pre-register a visit
Schedule a visit from the Admin app and automatically send an invitation to your visitor. On the day, they check in within seconds thanks to their pre-filled form. Audience: Administrators, Managers, Hosts, Receptionists Application: Admin (app.anghello.co) Estimated time: 3 minutes Before you start The Preregistration module must be enabled on the site. See [Enable and configure preregistration](https://help.anghello.com/en/article/enable-and-configure-pre-registFew readersPre-register an appointment from Outlook or Google Calendar
Create a pre-registration simply by inviting a dedicated email address to your calendar event. Your colleagues keep their habits (Outlook, Google Calendar, Teams) and Anghello syncs the visit automatically. Audience: Hosts, Administrators, Managers Application: Outlook, Google Calendar, Microsoft Teams Estimated time: 1 minute Before you start Preregistration and the invitation address must be configured on the site. See [Configure the calendar import address](https:/Few readersForward an invitation received from outside the organization
🚧 Coming soon. This feature will let you forward to Anghello an invitation received from an external contact (for example a supplier confirming their visit). The external sender will automatically be recognized as the visitor to welcome. Audience: Hosts, Receptionists Application: Outlook, Google Calendar, email client Estimated time: 1 minute (once the feature is available) What need it addresses You've received a calendar invitation from an external contact (fFew readersEdit or cancel a pre-registered visit
Plans change: an appointment gets moved, a visitor cancels, practical information needs to be added. This guide shows you how to update or cancel a planned visit — on the Admin side as well as on the calendar side. Audience: Administrators, Managers, Hosts, Receptionists Application: Admin (app.anghello.co) Estimated time: 2 minutes Before you start The visit must have the Scheduled or Ongoing status (past visits can't be edited). Steps — edit a visitFew readers
👤 The day of the visit
How Your Visitor Is Recognized Upon Arrival
On the day, the pre-registered visitor finds their visit in a few seconds on the check-in kiosk. Here's what they see and what they need to do. Audience: Administrators, Managers, Hosts, Receptionists (to explain to visitors) Application: Check-in kiosk Reading time: 2 minutes Two paths to find their visit Path A — via the invitation email link The visitor clicks the link in their invitation email (on their smartphone or when arriving on site). They land direFew readersVerification email sent to the host
Depending on your configuration, the host receives an automatic email when a visit is pre-registered for them. This email is used to confirm the visit and to spot surprise visits or data-entry mistakes. Audience: Hosts, Receptionists Application: Email Reading time: 2 minutes When is the email sent? Depending on the Host verification option configured on the site: Always — an email is sent for every pre-registration, even for recurring visitors. If new — onFew readers