Edit or cancel a pre-registered visit

Plans change: an appointment gets moved, a visitor cancels, practical information needs to be added. This guide shows you how to update or cancel a planned visit — on the Admin side as well as on the calendar side.

Audience: Administrators, Managers, Hosts, Receptionists
Application: Admin (app.anghello.co)
Estimated time: 2 minutes

Before you start

• The visit must have the Scheduled or Ongoing status (past visits can't be edited).

Steps — edit a visit

1. Open the visit

In the left-hand menu, click Preregistration. In the Planned visits tab, click the three small dots at the end of the visit's row.

2. Edit the information

Adjust the fields you need (time slot, host, notes, visitor type…).

3. Save

Click Save. If the date or time changes, a notification is automatically sent to the visitor (depending on the site configuration).

Steps — cancel a visit

1. Open the visit to cancel

From the Preregistration menu > Planned visits tab, click the three small dots at the end of the visit's row.

2. Click "Cancel visit" and confirm

The visit switches to the Cancelled status. If the invitation email had already been sent, the visitor is informed of the cancellation.

If the visit comes from a calendar (Outlook, Google Calendar, Teams)

Keep your calendar as the source of truth:

• Editing the event in your calendar automatically updates the visit in Anghello.
• Cancelling the event automatically cancels the visit.

No need to edit in both places — it syncs on its own.

Good to know

⚠️ Important: changes are rejected if they happen too close to the start of the visit. This is deliberate, to avoid last-minute changes that don't have time to be communicated. If needed, make the adjustment directly at the front desk on the day.

💡 Tip: A cancelled visit stays visible in the Planned visits tab when you filter by the Cancelled status. So you keep the full history.

Troubleshooting

If the problem persists, contact our team.

Updated on: 24/07/2026