Articles on: Visits pre-registration

Verification email sent to the host

Depending on your configuration, the host receives an automatic email when a visit is pre-registered for them. This email is used to confirm the visit and to spot surprise visits or data-entry mistakes.

Audience: Hosts, Receptionists
Application: Email
Reading time: 2 minutes

When is the email sent?

Depending on the Host verification option configured on the site:

Always — an email is sent for every pre-registration, even for recurring visitors.
If new — only when it's a visitor's first visit to the site. Ideal for access-controlled sites.
Never — no verification email is sent.

What the email contains

The visit information: date, time, visitor(s), practical notes.
A View the visit button that leads directly to the visit in Anghello.
A Cancel button if the visit wasn't expected (depending on your configuration).

Good to know

💡 Tip: The verification email is different from the arrival notification the host receives when the visitor actually checks in at the kiosk on the day. See Manage notifications.

💡 Tip: To stop receiving these emails for recurring visitors, switch the option to If new in the site settings.

Troubleshooting

Problem	Solution
The host doesn't receive the verification emails	Check the `Host verification` option in `Settings` > `Sites` > `Settings & Features` > `Preregistration`.
The host receives too many emails	Switch the option to `If new` to only be notified of first visits.

If the problem persists, contact our team.

Updated on: 27/07/2026

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