Articles on: Spots and reception

Manage Notifications

Notifications alert your employee hosts when a visitor arrives or leaves. This guide shows you how to configure email and SMS notifications for your site.

Audience: Administrators, Managers
Application: Admin (app.anghello.co)
Estimated time: 5 minutes

Before you start

You need an Administrator or Manager account on Anghello
At least one site must be created
Your employee hosts must have an email address filled in to receive notifications

Configure notifications

1. Open your site settings

In the left-hand menu, go to Settings > Sites. On your site card, click Settings & Features.

2. Open the Notifications tab

Click the Notifications card in the overview, or select the corresponding tab.

Notification options

Option	Description
`When Visitors Sign In`	Sends an email to the host when a visitor arrives and selects them as the person they are meeting
`When Visitors Sign Out`	Sends an email to the host when the visitor records their departure
`Host Approval`	The host receives an approval request and must confirm the visit before the visitor is checked in
`Email in copy of notifications`	An additional email address that receives all notifications (useful for the reception desk or the front office)

3. Enable the notifications you want

Turn each option on or off according to your needs.

4. Save

Click Save.

Visit approval

When approval is enabled, the visitor's journey changes:

The visitor checks in normally on the check-in kiosk
The host receives an email with an Accept or Decline button
The visitor sees a waiting message on their virtual badge
Once approved by the host, the visitor is confirmed

Check the notifications sent

The status of each notification is visible in the visitor detail panel:

1. In the visitor list, click a visitor's row.

2. In the detail panel, look at the Notifications section.

The possible statuses are:

Sent — The notification was sent successfully
Pending — The notification is being sent
Failed — Sending failed (check the email address)

Good to know

💡 Tip: The notification email contains the visitor's name, their company, the arrival time, and the site name.

💡 Tip: If the emails land in your employees' spam folder, ask them to add no-reply@anghello.co to their contacts.

💡 Tip: SMS notifications are available depending on your subscription and your organization's SMS credits.

Troubleshooting

Problem	Solution
The host doesn't receive notifications	Check that notifications are enabled AND that the employee has an email address filled in.
The email lands in spam	Add no-reply@anghello.co to trusted contacts or authorized senders.
The notification status shows `Failed`	The email address may be invalid. Check and correct the employee host's email.
The approval doesn't arrive	Check that the "Host Approval" option is enabled in the site settings.

If the problem persists, contact our team via the chat at the bottom right of your screen or at support@anghello.co.

Updated on: 23/07/2026

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