Enable visitors' feedback
Visitor feedback lets you collect input after each visit. The visitor can give a rating and leave a comment directly from their virtual badge. This guide shows you how to enable this feature.
Audience: Administrators, Managers
Application: Admin (app.anghello.co)
Estimated time: 2 minutes
Before you start
- You need an Administrator or Manager account on Anghello
- The virtual badge must be enabled (feedback is offered on the badge)
Enable visitor feedback
1. Open your site settings
In the left-hand menu, go to Settings > Sites. On your site card, click Settings & Features.
2. Open the Visitor NPS tab
Click the Visitor NPS card in the overview, or select the corresponding tab.
3. Enable the feature
Turn on the Enable feedback form at checkout option.
4. Save
Click Save.
How it works for your visitors
After recording their departure, the visitor sees on their virtual badge:
- A star rating system (1 to 5 stars)
- The option to leave a free-form comment
- The visitor clicks the number of stars they want and sends their feedback
View the feedback
Feedback is visible in each visitor's detail panel:
1. In the visitor list, click a visitor's row.
2. In the detail panel, look at the Visit Rating section: the star rating and any comment are displayed.
Good to know
💡 Tip: Feedback is only offered after the visitor leaves. It doesn't disrupt the check-in process.
💡 Tip: Feedback helps you continuously improve your visitors' reception experience.
Troubleshooting
Problem | Solution |
|---|---|
The visitor doesn't see the feedback option | Check that visitor feedback AND the virtual badge are enabled. Feedback is only offered after departure. |
The feedback doesn't appear in the detail panel | The visitor may not have left any feedback. Only visitors who click the stars have feedback recorded. |
If the problem persists, contact our team via the chat at the bottom right of your screen or at support@anghello.co.
Updated on: 23/07/2026
Thank you!