How Your Visitor Is Recognized Upon Arrival

On the day, the pre-registered visitor finds their visit in a few seconds on the check-in kiosk. Here's what they see and what they need to do.

Audience: Administrators, Managers, Hosts, Receptionists (to explain to visitors)
Application: Check-in kiosk
Reading time: 2 minutes

Two paths to find their visit

Path A — via the invitation email link

1. The visitor clicks the link in their invitation email (on their smartphone or when arriving on site).
2. They land directly on the check-in kiosk, with their visit pre-selected.
3. They complete the remaining steps (custom fields, safety instructions) and confirm.

Path B — via the kiosk QR code

1. The visitor scans the QR code on the check-in kiosk or the welcome poster.
2. The kiosk asks whether they have a pre-registration.
3. They type their name or email to find their visit.
4. They select their visit: the form is pre-filled, and they just complete the remaining steps.

The availability window

The visit appears on the kiosk starting X minutes before the scheduled time slot, where X is the time margin before arrival configured on the site. Before this window, the visitor won't find their visit.

💡 Tip: If a visitor arrives very early (before the margin), they can still start a standard check-in — but their form won't be pre-filled. To avoid this, increase the margin in the site settings.

Good to know

💡 Tip: When the visitor selects their visit, Anghello also pre-selects their visitor type (if visitor types are enabled). They just have to confirm.

💡 Tip: If your site requires signing safety instructions, they are shown after the visit is selected, just like in a standard check-in.

Troubleshooting

If the problem persists, contact our team.

Updated on: 24/07/2026