• A visit does not end automatically

  Auto-close should close visits at the end of the day, but some visits stay open? This guide helps you diagnose the problem. Audience: Administrators, Managers Application: Admin (app.anghello.co) Estimated time: 3 minutes Check step by step 1. Is auto-close enabled? Go to Settings > Sites > Settings & Features > Automation. Check that auto-close is enabled and that a time is set. 2. Is the time configured correctly? The closing time uses your **local timFew readers

• Text messages (SMS) are not being sent

  SMS notifications aren't being sent to your employee hosts or during evacuations? This guide helps you diagnose the problem. Audience: Administrators Application: Admin (app.anghello.co) Estimated time: 5 minutes Check step by step 1. Do you have SMS credits available? Sending SMS messages uses credits. If your balance is exhausted, SMS messages won't be sent. Check: Contact our team to find out your SMS credit balance and buy more if needed. 2. Are SMS notificatFew readers

• A visitor does not receive notifications

  A visitor checked in but the employee host didn't receive a notification? This guide helps you diagnose and fix the problem. Audience: Administrators, Managers Application: Admin (app.anghello.co) Estimated time: 5 minutes Check step by step 1. Are notifications enabled? Go to Settings > Sites > Settings & Features > Notifications. Check that the arrival notification is enabled. 2. Does the employee host have an email address? Go to Employee Hosts and opFew readers

• Virtual badge don't appear

  The virtual badge doesn't show on the visitor's phone after check-in? This guide helps you diagnose the problem. Audience: Administrators, Managers Application: Admin (app.anghello.co) Estimated time: 3 minutes Check step by step 1. Is the virtual badge enabled? Go to Settings > Sites > Settings & Features > Virtual Badge. Check that the feature is enabled. 2. Did the visitor close the page? The virtual badge remains accessible as long as the visitor keeps tFew readers

• The quiz won't submit

  A visitor is stuck on the instructions validation quiz? This guide helps you understand why, and how to unblock the situation. Audience: Administrators, Managers Application: Admin (app.anghello.co) Estimated time: 3 minutes How the quiz works The validation quiz works as follows: The visitor answers the questions one by one They have 3 attempts per question If the answer is still incorrect after 3 attempts, the correct answer is displayed and the visitorFew readers

• I can't sign-in

  Can't access your Anghello account? This guide helps you identify and fix the problem. Audience: All users Application: Admin (app.anghello.co) Estimated time: 5 minutes Check these points first 1. Check the site address Make sure you're going to the right URL: app.anghello.co 2. Check your email address Use the email address you were invited with. Personal addresses (Gmail, Hotmail…) won't be accepted if your invitation was created with a work address. ProblFew readers

• The device (tablet) is no longer connecting

  Your tablet no longer displays the check-in kiosk, or shows an error message? This guide helps you restore the connection. Audience: Administrators, Managers Application: Admin (app.anghello.co) + tablet Estimated time: 5 minutes Check step by step 1. Is the tablet connected to the internet? Open the tablet's browser and try to access any website. If it doesn't work, the problem is the WiFi connection. Solution: Reconnect the tablet to the WiFi or check the router.Few readers

• The QR code isn't working

  A visitor scans the QR code but the check-in page doesn't appear, or an error message shows up? This guide helps you diagnose the problem. Audience: Administrators, Managers Application: Admin (app.anghello.co) Estimated time: 5 minutes Check step by step 1. Was the QR code regenerated? If the site's QR code has been regenerated, the old QR code (printed on the poster) no longer works. Solution: Print a new poster from Settings > Sites > QR-Code & Tablet. 2.Few readers

• Issues Related to Multi-Site Entries

  This guide brings together common problems with multi-site entries and their solutions. Audience: Administrators Application: Admin (app.anghello.co) Estimated time: 5 minutes (reading) Problems and solutions The visitor doesn't see all the sites Possible causes: A site was removed from the multi-site entry A site was deleted Solution: Check the entry's configuration in Settings > Multi-site entries and make sure all the sites you want are checked. The viFew readers