The device (tablet) is no longer connecting

Your tablet no longer displays the check-in kiosk, or shows an error message? This guide helps you restore the connection.

Audience: Administrators, Managers
Application: Admin (app.anghello.co) + tablet
Estimated time: 5 minutes

Check step by step

1. Is the tablet connected to the internet?

Open the tablet's browser and try to access any website. If it doesn't work, the problem is the WiFi connection.

Solution: Reconnect the tablet to the WiFi or check the router.

2. Has the device session expired?

If the session has expired, the tablet shows a sign-in screen or an error message.

Solution: Refresh the page (pull down on the screen or tap the browser's refresh button).

3. Was the device disconnected from the Admin app?

Check in the site settings whether the device still appears in the list of connected devices.

Go to Settings > Sites > Settings & Features > QR-Code - Devices.

If the device is no longer in the list, it has been disconnected and needs to be reconnected with a new pairing code.

4. Was the site's QR code regenerated?

If the site's QR code has been regenerated, the tablet's session may be invalidated.

Solution: Reconnect the tablet with a new pairing code.

Reconnect the tablet

1. From the Admin interface, go to Settings > Sites > Settings & Features > QR-Code - Devices.

2. Click Connect New Device. A new pairing code is displayed.

3. On the tablet, open spot.anghello.co and enter the code.

Quick fixes

Best practices

• Disable automatic sleep on the tablet
• Keep the tablet plugged in to power at all times
• Use a stand or mount to prevent falls
• Connect to a stable WiFi network (avoid guest networks)

Updated on: 24/07/2026