Text messages (SMS) are not being sent
SMS notifications aren't being sent to your employee hosts or during evacuations? This guide helps you diagnose the problem.
Audience: Administrators
Application: Admin (app.anghello.co)
Estimated time: 5 minutes
Check step by step
1. Do you have SMS credits available?
Sending SMS messages uses credits. If your balance is exhausted, SMS messages won't be sent.
Check: Contact our team to find out your SMS credit balance and buy more if needed.
2. Are SMS notifications enabled?
Go to Settings > Sites > Settings & Features > Notifications.
Check that SMS notifications are enabled for your site.
3. Is the phone number correct?
Check that the employee host's phone number is:
- Filled in on their employee record
- Correctly formatted with the country code (for example +33 for France)
- Valid and in service
4. Is the number a mobile number?
SMS messages can only be sent to mobile phone numbers. Landline numbers can't receive SMS messages.
Quick fixes
Cause | Solution |
|---|---|
No SMS credits left | Contact our team to top up |
SMS disabled | Enable them in the site settings |
Missing number | Add the number to the employee record |
Wrong format | Check the country code (+33, +32, etc.) |
Landline number | Replace it with a mobile number |
Good to know
💡 Tip: Email notifications work independently from SMS. If SMS is unavailable, emails keep being sent as normal.
💡 Tip: Evacuation SMS messages also use SMS credits. Keep a sufficient balance for emergencies.
Updated on: 24/07/2026
Thank you!