Issues Related to Multi-Site Entries

This guide brings together common problems with multi-site entries and their solutions.

Audience: Administrators
Application: Admin (app.anghello.co)
Estimated time: 5 minutes (reading)

Problems and solutions

The visitor doesn't see all the sites

Possible causes:

• A site was removed from the multi-site entry
• A site was deleted

Solution: Check the entry's configuration in Settings > Multi-site entries and make sure all the sites you want are checked.

The visitor is redirected to the wrong site

Possible causes:

• The employee host they searched for is attached to another site

Solution: Check the employee's site attachments in the employee hosts list. Make sure they are attached to the expected site.

The entry's QR code doesn't work

Possible causes:

• The multi-site entry is disabled
• The QR code was regenerated

Solution:

1. Check that the entry is enabled in Settings > Multi-site entries
2. If the QR code was regenerated, print a new poster

A visitor is automatically redirected to check-out

Explanation: If the visitor has an ongoing visit on one of the sites in the group, the system redirects them to the check-out flow. This is normal behavior.

Solution: If the visitor wants to start a new visit, they must first end their ongoing visit (check out), then scan the QR code again.

"Person" mode can't find the employee

Possible causes:

• The employee isn't attached to any site in the multi-site entry
• The employee is disabled
• The visitor didn't type enough characters (a minimum is required for the search)

Solution:

1. Check that the employee is attached to a site included in the entry
2. Check that the employee isn't disabled
3. Ask the visitor to type at least 2-3 characters of the name

The manager can't configure the entry

Explanation: Only administrators can create and edit multi-site entries. Managers can view them but not edit them.

Solution: Ask an administrator to make the changes.

Good to know

💡 Tip: Multi-site entries are independent from each site's individual QR codes. If a problem affects the multi-site entry, the sites' individual QR codes keep working.

Updated on: 24/07/2026