Pre-registering a visit
Pre-registration lets you schedule a visit ahead of time and send the visitor an invitation. On the day, the visitor checks in faster because their details are already pre-filled. This guide shows you how to create a pre-registration.
Audience: Administrators, Managers, Receptionists
Application: Admin (app.anghello.co)
Estimated time: 3 minutes
Before you start
- The "Pre-registration" add-on must be enabled on your site
- The feature must be turned on in the site settings (see "Configuring pre-registration")
Creating a pre-registration
1. Open the Pre-registration page
In the left-hand menu, click Pre-registration.
2. Click Add a visit
Click the Add button at the top of the page. A window offers to select an already pre-registered contact or add a new one. Click Add a new pre-registered contact.
3. Fill in the details
Field | Description |
|---|---|
First name | The expected visitor's first name |
Last name | The visitor's last name |
The visitor's email address (used to send the invitation) | |
Company | The visitor's company (optional) |
Host | The employee the visitor is here to meet |
Start date and time | The scheduled slot for the visit |
End date and time | The expected end of the visit |
Visitor type | The visitor type (if visitor types are enabled) |
Notes | Extra information for the visitor (parking, access, etc.) |
4. Save
Click Save. Depending on the site configuration, an invitation email is sent to the visitor automatically.
Managing pre-registered visits
The Pre-registration page has two tabs:
Visits tab:
- List of all scheduled visits
- Filters by status: Scheduled, Cancelled, In progress, Past
- Filters by period: Today, Tomorrow, This week, This month
Contacts tab:
- An address book of already-registered visitors
- Handy for quickly creating a new pre-registration for a regular visitor
Cancelling a pre-registered visit
1. In the list of scheduled visits, click the visit you want to cancel.
2. Click Cancel and confirm.
The visit moves to the "Cancelled" status.
Good to know
💡 Tip: The invitation email contains a direct link. When the visitor clicks it on the day of their visit, they're taken to the check-in kiosk with their visit pre-selected.
💡 Tip: The invitation can be set to send automatically X days before the visit (see "Configuring pre-registration").
Troubleshooting
Problem | Solution |
|---|---|
The Pre-registration menu doesn't appear | Check that the "Pre-registration" add-on is included in your subscription and enabled in the site settings. |
The invitation email isn't sent | Check the configuration in Settings > Sites > Features > Pre-registration. The "Invitation email" option must be set to "Always". |
The visitor can't find their pre-registration on the kiosk | The visit is only findable within the time window configured before the appointment. |
If the problem persists, contact our team via the chat at the bottom right of your screen, or at support@anghello.co.
Updated on: 27/07/2026
Thank you!