Articles on: Visitor Management

Understanding the detailed visitor drawer

The visitor record gathers all of a visit's information: identity, host, times, notifications, custom fields, quiz answers, and reviews. This guide explains each section of the detail panel.

Audience: Administrators, Managers, Receptionists
Application: Admin (app.anghello.co)
Estimated time: 5-minute read

Opening the record

In the visitor list, click a visitor's row. The detail panel opens on the right of the screen.

The record's sections

Visit details

Information	Description
Company	The company entered by the visitor
Host	The name of the selected host employee
Visitor type	The type chosen by the visitor
Status	On site (in progress) or Checked out
Duration	Time elapsed since arrival (live if the visitor is still on site)
Automatic anonymization	Whether the visit will be anonymized automatically
Last modified	Who edited the record and when (if applicable)

Rating (if reviews are enabled)

Score — 1 to 5 stars
Comment — The text left by the visitor

Arrival

Date and time of check-in
Site of the visit
Notifications — Status of the notifications sent to the host (email and/or SMS): sent, pending, or failed

Departure

Date and time of check-out
Check-out method:
Self — The visitor checked out themselves
Manual — An administrator/receptionist marked them as checked out
Auto — Automatic closing ended the visit

Custom fields (check-in)

All the check-in custom fields filled in by the visitor.

Custom fields (check-out)

The check-out fields, shown only if the visitor checked out.

Internal fields

Internal fields, visible only to your team (not shown to the visitor).

Quiz answers (if a quiz is set up)

For each question:

The question text
The answer given by the visitor
The result: correct or incorrect
The number of attempts

Available actions

From the visitor record, you can:

Mark as checked out — If the visitor is still on site (check-out icon)
Edit — Change the custom and internal fields (if you have the rights)
Anonymize — Irreversibly erase the personal data (the visitor must have checked out)

Important: Anonymization is irreversible. Personal data (first name, last name, company) is permanently deleted.

Good to know

💡 Tip: The detail panel updates in real time. If the visitor checks out while you're viewing their record, the information appears automatically.

Troubleshooting

Problem	Solution
The detail panel doesn't open	Click directly on the visitor's row in the list.
The custom fields are empty	The visitor may not have filled in any custom fields, or none were configured for this site.
The Edit button doesn't appear	Check that edit rights are enabled for your role in the site settings.

If the problem persists, contact our team via the chat at the bottom right of your screen, or at support@anghello.co.

Updated on: 23/07/2026

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