Default fields configuration

Audience: Administrators and site managers
Application: Admin
Estimated time: 5 minutes

Default fields are the essential information requested from every visitor when they check in on the check-in kiosk: their first name, last name, company, and the employee they are visiting (the contact person, the host). Unlike custom fields, they are preconfigured by default, but two of them, Company and Host, are configurable to fit your needs.

Before you start

• You need administrator or manager access on the site concerned.
• Go to Sites → select your site → Settings → Form Fields tab → Checkin Fields sub-tab.
• The Default Fields section appears at the top of the field list, before your custom fields.

Understand the four default fields

The First Name and Last Name fields guarantee that every visitor is identified: they can neither be hidden nor made optional. The Company and Host fields open by clicking their chip in the Default Fields section.

💡 The First Name and Last Name fields only accept Latin letters (e.g. emojis and special characters are rejected). If the input is invalid, the visitor sees the message "Invalid characters (Latin letters only)".

Configure the Company field

1. In the Default Fields section, click the Company chip.
2. In the window that opens, choose one of the three options.
3. Click Save.

Configure the Host field

The Host field lets the visitor specify the employee they are visiting. Its configuration combines two settings: its presence in the form and its listing mode.

1. In the Default Fields section, click the Host chip.
2. Choose the field presence from the three options.
3. Then select the Listing Mode you want.
4. Click Save.

Field presence

💡 Important: whatever the setting, the Host field is automatically hidden if no employee is linked to the site.

Listing mode

The listing mode determines how your employees are presented to the visitor searching for their host. It is a slider between ease of use and the confidentiality of your internal directory.

💡 Tip: mark your most requested employees as favorites: they are featured in every mode, and remain the only ones visible on open in the search modes.

What the visitor sees

On the check-in kiosk, the visitor taps the Contact Person field: a search screen opens in fullscreen with a "Search by name..." field.

• With the full list, all employees appear immediately; typing a name filters the list.
• With search with autocomplete, the screen first shows the "Suggested contacts" (favorites), then the message "To find your contact, start typing their name.". Results appear as soon as 2 characters are typed.
• With exact search, if several employees match a partial search, no name is revealed: the visitor sees "Several contacts match. Please refine your search." and must refine their search until an exact match.

In every mode, if no result is found, the message "No contact found. Check the name entered." is displayed, and the visitor can select "I don't know / I can't find my host" to continue their check-in.

💡 The search modes (autocomplete and exact) protect your directory: the full list of your employees is never exposed to the visitor, neither on screen nor technically.

Default fields per visitor type

If you have defined visitor types (for example Visitor, Contractor, Delivery driver), you can override the presence of the Company and Host fields for each type: a delivery driver can, for example, be exempted from specifying a host, while it remains required for a regular visitor.

💡 Good to know: the hosts listing mode is set at the site level only: it applies to all visitor types.

Good to know

Troubleshooting

Updated on: 27/07/2026