Articles on: Users and Organization

Managing roles and permissions

Anghello offers four roles to organize responsibilities within your team. This guide explains the differences between each role and how to assign them.

Audience: Administrators
Application: Admin (app.anghello.co)
Estimated time: 5 minutes

Before you start

You need an Administrator account to manage roles

The four roles

Administrator

Administrators have full access to the entire organization.

✅ Can do	❌ Cannot do
Create and delete sites	—
Manage all users and invitations	—
Configure the organization and the subscription	—
Access every site and all data	—
Trigger evacuations	—
Manage integrations (Teams, webhooks, API)	—

Manager

Managers look after one or more specific sites.

✅ Can do	❌ Cannot do
Configure the settings of their sites	Create or delete sites
Manage visitors on their sites	Manage the organization or subscription
Manage host employees on their sites	Invite users
Configure the check-in flow of their sites	Access sites they don't manage

Receptionist

Receptionists handle day-to-day operations on one or more sites.

✅ Can do	❌ Cannot do
View the visitor list for their sites	Configure site settings
Check visitors in and out	Manage users
View the visit history	Change the check-in flow configuration
Trigger an evacuation	Manage host employees
View host employees' contact details	Access sites where they aren't a receptionist

Evacuation

The Evacuation role is the most restrictive.

✅ Can do	❌ Cannot do
View the visitors on site at their site	View the visit history
Trigger an evacuation	Check visitors in and out
—	Change the site configuration
—	Manage host employees

Changing a user's role

1. Open the Users page

In the left-hand menu, go to Configuration > Users.

2. Open the user's actions menu

Click the three dots to the right of the user's row, then click Change role.

3. Select the new role

Choose the role from the list. For the Manager and Receptionist roles, also select the site or sites concerned.

4. Confirm

Click Save. The change takes effect immediately.

Good to know

💡 Tip: The same user can have different roles depending on the site — for example, Manager on one site and Receptionist on another.

Important: Only administrators can assign the Administrator role. Managers can only assign roles on their own sites.

Troubleshooting

Problem	Solution
I can't change a user's role	Only Administrators can change roles.
A manager doesn't see all the sites	Managers only have access to the sites assigned to them. Add them as a manager on the missing sites.
A user has the `SSO pending` status	This user has been invited but hasn't accepted their invitation yet.

If the problem persists, contact our team via the chat at the bottom right of your screen, or at support@anghello.co.

Updated on: 23/07/2026

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