Understanding your subscription and limits
Your Anghello subscription determines which features are available and your organization's limits. This guide shows you how to view your subscription and understand your limits.
Audience: Administrators, Managers
Application: Admin (app.anghello.co)
Estimated time: 5-minute read
Opening your subscription
1. In the left-hand menu, open the Configuration section, then click Organization.
2. Click the Subscription tab.
What you see
Subscription status
Your subscription can have one of these statuses:
Status | Description |
|---|---|
Active | Your subscription is running and all features are available |
Trial | You're in a trial period. An end date is shown. |
Grace period | Your subscription has expired but you have some extra time. A counter shows the days remaining. |
Expired | Your subscription has expired. Contact our team to renew it. |
Usage limits
Progress bars show your usage against your plan's limits:
Limit | Description |
|---|---|
Sites | The number of sites created against the maximum allowed |
Users | The number of users (administrators, managers, receptionists) |
Per-site limits
Each site also has its own limits:
Limit | Description |
|---|---|
Custom fields | The maximum number of custom fields per site |
Languages | The maximum number of check-in languages per site |
Visitor types | The maximum number of visitor types per site |
Active add-ons
The list of add-ons included in your subscription, with their status (active or in trial).
Billing alerts
If you're an Administrator or Manager, alerts appear when:
- Trial period ending soon — Your trial is about to expire
- Subscription expired — Your subscription needs renewing
- Limit almost reached — You're approaching a usage limit
Requesting a change
If you need more sites, users, or features, click the Upgrade your subscription button to contact our team.
Good to know
💡 Tip: Every role (administrator, manager, receptionist) can view the Subscription page. Only administrators and managers see the billing alerts and can request a plan change.
💡 Tip: Limits are checked in real time. If you reach a limit (for example the maximum number of sites), a message tells you when you try to create a new one.
Troubleshooting
Problem | Solution |
|---|---|
I don't see the Subscription page | Check that you have access to |
My subscription shows "Expired" | Contact our team via the chat or at support@anghello.co to renew your subscription. |
I can't create any more sites | You've reached your plan's limit. Request a plan change. |
If the problem persists, contact our team via the chat at the bottom right of your screen, or at support@anghello.co.
Updated on: 23/07/2026
Thank you!