Articles on: Reception kiosk

Configuring the QR code

The QR code is the most popular check-in method: visitors scan a code with their smartphone and reach the check-in kiosk. This guide shows you how to configure the QR code's advanced security options to protect your site.

Audience: Administrators, Managers
Application: Admin (app.anghello.co)
Estimated time: 5 minutes

Before you start

You need an Administrator or Manager account on Anghello
The QR code is enabled by default on all sites

Opening the security settings

1. In the left-hand menu, go to Configuration > Sites. On your site's card, click Settings & features.

2. Open the QR Code - Devices tab.

3. Click Show advanced options to expand the advanced options.

The security options

Option	Description	Default
`Allow VPN connections`	If enabled, visitors using a VPN on their smartphone can check in	Disabled (VPNs blocked)
`Allow proxy connections`	If enabled, visitors coming through a proxy can check in	Disabled (proxies blocked)
`Filter by country`	If enabled, only visitors whose connection comes from allowed countries can check in	Enabled
`ALTCHA verification`	If enabled, visitors must solve a small verification challenge before checking in (anti-bot)	Disabled

4. Save

Click Save after making your changes.

💡 Tip: The default settings suit most organizations. Only change these options if your visitors run into trouble (for example, if your guest WiFi network uses a proxy).

Enabling or disabling the QR code

You can disable QR code check-in if you'd rather use a tablet only.

1. In the site settings, on the QR Code - Devices tab, turn off the Enable QR code check-in option.

2. Click Save.

Regenerating the QR code

If your QR code has been compromised or shared in an unwanted way:

1. In the advanced settings, click the red Regenerate QR code button.

2. Confirm in the security dialog.

Important: Regenerating immediately disables the old QR code. All previously printed posters and images will stop working. Remember to print a new poster.

Good to know

💡 Tip: You can enable the QR code AND the tablet at the same time. The QR code for self-service visitors, the tablet for assisted reception — that's the most popular combination.

💡 Tip: The QR code's last regeneration date is shown next to the regeneration button.

Troubleshooting

Problem	Solution
A visitor sees an error message after scanning	Check the security options (VPN, proxy, country filter). If your guest network uses a VPN or proxy, enable the matching options.
The QR code no longer works	The QR code may have been regenerated. Print a new poster.
Too many fraudulent attempts	Enable ALTCHA verification to block bots.

If the problem persists, contact our team via the chat at the bottom right of your screen, or at support@anghello.co.

Updated on: 24/07/2026

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