Report a bug
Ran into unexpected behavior in Anghello? This guide explains how to report a bug effectively so we can fix it quickly.
Audience: All users
Application: Admin (app.anghello.co)
Estimated time: 3 minutes
How to report a bug
Via chat or email
Contact us via the chat at the bottom right of your screen or by email at support@anghello.co.
What information to provide
So we can reproduce and fix the bug as quickly as possible, please include:
1. Description of the problem
Describe what happens and what you expected instead. For example:
- "When I click Save, nothing happens" rather than "It doesn't work"
- "The visitor sees a blank screen after scanning the QR code" rather than "The QR code is broken"
2. Steps to reproduce
List the actions needed to reproduce the problem:
- I go to Settings > Sites
- I click Settings & Features
- I edit the instructions
- I click Save
- → Result: nothing happens (the button stays grayed out)
3. Screenshot or video
A picture is worth a thousand words. Take a screenshot of the problem or record a short video.
- On PC: Print Screen key or Windows+Shift+S
- On Mac: Cmd+Shift+4
- On mobile: Power + Volume down buttons
4. Technical information
Information | How to find it |
|---|---|
Browser | Chrome, Firefox, Safari, Edge… and its version |
Device | PC, Mac, iPhone, Android tablet… |
Is the problem reproducible? | Does it happen every time or randomly? |
When did the problem appear? | Always been there, since yesterday, since an update… |
What happens next
- Our team acknowledges your report
- We reproduce the problem on our side
- We keep you informed of the progress of the fix
- Once fixed, we confirm the resolution
Good to know
💡 Tip: If the problem is urgent and blocking your operations, say so in your message. We prioritize issues that prevent visitors from checking in.
💡 Tip: Not sure whether it's a bug or you just haven't found the right feature? Contact us anyway — we're here to help either way.
Updated on: 24/07/2026
Thank you!