Going live with your site

Your site is configured and you have completed your first test visit — well done! Before welcoming your first real visitors, here is a checklist to ensure everything is in order. Review each point for a smooth launch.

Audience: Administrators

Application: Admin (app.anghello.co)

Estimated time: 10 minutes

Before you begin

• You must have completed the previous steps of the "Getting started with Anghello" guide
• At least one test visit must have been completed (see "Testing your first visit")

Go-live checklist

Review each section below. When everything is checked, your site is ready to welcome real visitors!

1. Organization and site

• Your organization's name and logo are up to date — they appear on the welcome kiosk (check in Settings > Organization)
• The site name is clear and identifiable for your visitors (check in Settings > Sites)
• The site address is filled in (optional but recommended)

2. Host employees

• All employees likely to receive visitors are added to the host employee list
• Each employee has an email address filled in (to receive arrival notifications)
• Employees who receive the most visitors are marked as favorites (star) to appear first on the kiosk
• Each employee is linked to the correct site (or to multiple sites if they move between sites)

💡 Tip: Consider the CSV import if you have many employees to add at once. See "Add your host employees" for the complete guide.

3. Welcome flow

• Entry instructions are written and enabled (if you want your visitors to read safety rules or internal regulations)
• Custom fields are configured (company, visit purpose, license plate… according to your needs)
• Visitor types are defined, if you want to customize the flow based on the visitor's profile (supplier, candidate, customer…)
• The validation quiz is ready, if your instructions require a comprehension check
• Welcome languages are configured — enable all languages spoken by your visitors

💡 Tip: Test the full flow on your smartphone after each change. Scan your QR code and check that the screen sequence (form → instructions → quiz → confirmation) matches what you expect.

4. Notifications

• Email notifications are enabled in Settings > Sites > Features > Notifications
• SMS notifications are enabled if desired (in addition to email)
• A notification test was conducted during your test visit — check that the email arrived in the host employee's inbox

⚠️ Important: If emails end up in your employees' spam folders, ask them to add no-reply@anghello.co to their contacts.

5. QR code and display

• The QR code poster is printed and displayed at the entrance of your site, clearly visible to visitors
• The QR code has been tested with a smartphone — it opens correctly on the welcome kiosk
• If you are using a tablet, it is installed, connected, and working correctly

💡 Tip: Display the poster at eye level, near the main entrance or reception desk. Visitors should spot it immediately upon arrival.

6. Security and compliance

• The QR code security options are appropriate for your environment (VPN, proxy, country filter)
• Automations are configured: automatic visit closure at the end of the day, anonymization after X days (recommended for GDPR compliance)
• Evacuation contacts are defined, if you wish to use the evacuation feature

7. Team and access

• Your team's users are added with the correct roles (manager, receptionist…)
• Each user knows how to access the administration interface (app.anghello.co) and the Supervisor (spv.anghello.co) if needed
• Visitor modification rights are configured according to your internal rules

Informing your team

Before launch day, remember to notify the relevant people:

Your host employees:

• Explain that they will receive an email (and/or SMS) each time a visitor designates them as host
• Show them what the notification looks like so they know how to recognize it
• Let them know they do not need to configure anything — everything is managed from the administration interface

Reception / front desk:

• Train them to use the Supervisor interface (spv.anghello.co) to monitor visits in real time
• Show them how to manually check in a visitor from the administration interface if needed
• Explain how the QR code poster works so they can guide visitors

Management / security:

• Introduce the evacuation feature and the reports of people on site
• Show the CSV exports for visit history

Launch day

On the day you start welcoming real visitors, keep these tips in mind:

1. Stay available during the first few hours — observe how visitors interact with the kiosk and adjust if necessary
2. Check notifications — make sure the first arrival emails are received correctly by your employees
3. Check the Dashboard — in the administration interface, the Visitors page displays arrivals and departures in real time
4. Stay in touch — our team is available via the chat at the bottom right if you have any questions

💡 Tip: During the first few days, some visitors may need to be shown the QR code or guided. This is completely normal! After a few days, it becomes second nature.

Good to know

💡 Tip: Your site is operational from the moment it is created — there is no "activate" button or draft mode. As soon as the QR code poster is displayed and your employees are added, visitors can register.

💡 Tip: You can modify your site's configuration at any time, even after launch. Changes are applied in real time on the welcome kiosk.

💡 Tip: If you manage multiple sites, repeat this checklist for each site. Each site has its own independent configuration.

Troubleshooting

If the problem persists, contact our team via the chat at the bottom right of your screen or at support@anghello.co.

Updated on: 16/03/2026