> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.anghello.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Verification email sent to the host

> Depending on your configuration, the host receives an automatic email when a visit is pre-registered for them. This email is used to confirm the visit and to spot surprise visits or data-entry mistakes.

**Audience:** Hosts, Receptionists
**Application:** Email
**Reading time:** 2 minutes

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### When is the email sent?

Depending on the **Host verification** option configured on the site:

* `Always` — an email is sent for every pre-registration, even for recurring visitors.
* `If new` — only when it's a visitor's first visit to the site. Ideal for access-controlled sites.
* `Never` — no verification email is sent.

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### What the email contains

* **The visit information**: date, time, visitor(s), practical notes.
* **A View the visit button** that leads directly to the visit in Anghello.
* **A Cancel button** if the visit wasn't expected (depending on your configuration).

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### Good to know

💡 **Tip:** The verification email is different from the **arrival notification** the host receives when the visitor actually checks in at the kiosk on the day. See [Manage notifications](https://help.anghello.com/en/article/manage-notifications-15djoc0/).

💡 **Tip:** To stop receiving these emails for recurring visitors, switch the option to `If new` in the site settings.

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### Troubleshooting

| Problem | Solution |
| ---- |
| The host doesn't receive the verification emails | Check the `Host verification` option in `Settings` > `Sites` > `Settings & Features` > `Preregistration`. |
| The host receives too many emails | Switch the option to `If new` to only be notified of first visits. |

If the problem persists, [contact our team](mailto:support@anghello.co).