> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.anghello.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Understanding your subscription and limits


Your Anghello subscription determines which features are available and your organization's limits. This guide shows you how to view your subscription and understand your limits.

**Audience:** Administrators, Managers
**Application:** Admin (app.anghello.co)
**Estimated time:** 5-minute read

## Opening your subscription

**1.** In the left-hand menu, open the **Configuration** section, then click **Organization**.

**2.** Click the **Subscription** tab.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/screenshot15xpostspark2026-03-_hv45nk.png)

## What you see

### Subscription status

Your subscription can have one of these statuses:

| Status            | Description                                                                                            |
| ----------------- | ------------------------------------------------------------------------------------------------------ |
| **Active**        | Your subscription is running and all features are available                                            |
| **Trial**         | You're in a trial period. An end date is shown.                                                        |
| **Grace period**  | Your subscription has expired but you have some extra time. A counter shows the days remaining.        |
| **Expired**       | Your subscription has expired. Contact our team to renew it.                                           |

### Usage limits

Progress bars show your usage against your plan's limits:

| Limit         | Description                                                     |
| ------------- | --------------------------------------------------------------- |
| **Sites**     | The number of sites created against the maximum allowed         |
| **Users**     | The number of users (administrators, managers, receptionists)   |

### Per-site limits

Each site also has its own limits:

| Limit              | Description                                        |
| ------------------ | -------------------------------------------------- |
| **Custom fields**  | The maximum number of custom fields per site       |
| **Languages**      | The maximum number of check-in languages per site  |
| **Visitor types**  | The maximum number of visitor types per site       |

### Active add-ons

The list of add-ons included in your subscription, with their status (active or in trial).

## Billing alerts

If you're an Administrator or Manager, alerts appear when:

- **Trial period ending soon** — Your trial is about to expire
- **Subscription expired** — Your subscription needs renewing
- **Limit almost reached** — You're approaching a usage limit

## Requesting a change

If you need more sites, users, or features, click the **Upgrade your subscription** button to contact our team.

## Good to know

> 💡 **Tip:** Every role (administrator, manager, receptionist) can view the Subscription page. Only administrators and managers see the billing alerts and can request a plan change.

> 💡 **Tip:** Limits are checked in real time. If you reach a limit (for example the maximum number of sites), a message tells you when you try to create a new one.

## Troubleshooting

| Problem                             | Solution                                                                                    |
| ----------------------------------- | -------------------------------------------------------------------------------------------- |
| I don't see the Subscription page   | Check that you have access to `Configuration` > `Organization`.                             |
| My subscription shows "Expired"     | Contact our team via the chat or at support@anghello.co to renew your subscription.         |
| I can't create any more sites       | You've reached your plan's limit. Request a plan change.                                     |

If the problem persists, contact our team via the chat at the bottom right of your screen, or at support@anghello.co.