> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.anghello.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Understanding the real-time dashboard

Understanding the real-time dashboard

The Visitors page is your real-time dashboard. It shows all of the day's arrivals and departures and updates automatically. This guide shows you how to use it day to day.

**Audience:** Administrators, Managers, Receptionists
**Application:** Admin (app.anghello.co)
**Estimated time:** 5-minute read

## Opening the dashboard

In the left-hand menu, click **Dashboard**. The visitor list appears, sorted in reverse chronological order (the most recent arrivals at the top).

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/screenshot15xpostspark2026-03-_1r01fks.png)

## What you see

Each row in the list shows:

| Column           | Description                                                                          |
| ---------------- | ------------------------------------------------------------------------------------ |
| **Name**         | The visitor's first and last name, with their avatar                                |
| **Visitor type** | The type the visitor selected (if visitor types are enabled)                        |
| **Host**         | The name of the employee the visitor is here to meet, or the site name              |
| **Arrival**      | The check-in time                                                                    |
| **Departure**    | The check-out time, or a "Mark as checked out" button if the visitor is still on site |

## Real-time updates

The list updates **automatically**:

- New arrivals appear at the top of the list as soon as a visitor checks in on the kiosk
- An automatic refresh happens every **90 seconds**
- Data is kept current in real time through a live connection to the server

> 💡 **Tip:** You don't need to refresh the page manually — the data comes in on its own.

## Searching for a visitor

Use the **search bar** at the top of the page to find a visitor by first name, last name, or company. The search filters the list in real time.

## Filtering by site

If you manage several sites, use the **site selector** at the top of the side menu to show only one site's visitors, or all sites at once.

## Marking a visitor as checked out

If a visitor didn't check out themselves:

**1.** Find the visitor in the list.

**2.** Click the **Mark as checked out** button in the Departure column.

The check-out time appears and the visit is closed.

## Viewing a visitor's details

Click any row in the list to open the **detail panel** on the right of the screen (see the article "Understanding the detailed visitor record").

## Good to know

> 💡 **Tip:** The pagination at the bottom of the page lets you choose how many rows are shown: 10, 20, or 50 visitors per page.

> 💡 **Tip:** For real-time monitoring on a large screen at reception, the **Supervisor** interface (spv.anghello.co) is purpose-built for this.

## Troubleshooting

| Problem                                | Solution                                                                                          |
| -------------------------------------- | --------------------------------------------------------------------------------------------------- |
| The list doesn't update                | Refresh the page (Ctrl+Shift+R on PC, Cmd+Shift+R on Mac). Check your internet connection.          |
| I don't see a site's visitors          | Check the site selector at the top of the side menu. Select the right site or "All sites".          |
| A visitor doesn't appear               | Check that the visitor's site matches the site currently selected in the filter.                   |

If the problem persists, contact our team via the chat at the bottom right of your screen, or at support@anghello.co.