> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.anghello.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Understanding the detailed visitor drawer


The visitor record gathers all of a visit's information: identity, host, times, notifications, custom fields, quiz answers, and reviews. This guide explains each section of the detail panel.

**Audience:** Administrators, Managers, Receptionists
**Application:** Admin (app.anghello.co)
**Estimated time:** 5-minute read

## Opening the record

In the visitor list, click a visitor's row. The **detail panel** opens on the right of the screen.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/screenshot15xpostspark2026-03-_1cmzktt.png)

## The record's sections

### Visit details

| Information             | Description                                                                     |
| ----------------------- | ------------------------------------------------------------------------------- |
| **Company**             | The company entered by the visitor                                              |
| **Host**                | The name of the selected host employee                                          |
| **Visitor type**        | The type chosen by the visitor                                                  |
| **Status**              | On site (in progress) or Checked out                                            |
| **Duration**            | Time elapsed since arrival (live if the visitor is still on site)               |
| **Automatic anonymization** | Whether the visit will be anonymized automatically                          |
| **Last modified**       | Who edited the record and when (if applicable)                                  |

### Rating (if reviews are enabled)

- **Score** — 1 to 5 stars
- **Comment** — The text left by the visitor

### Arrival

- **Date and time** of check-in
- **Site** of the visit
- **Notifications** — Status of the notifications sent to the host (email and/or SMS): sent, pending, or failed

### Departure

- **Date and time** of check-out
- **Check-out method:**
- **Self** — The visitor checked out themselves
- **Manual** — An administrator/receptionist marked them as checked out
- **Auto** — Automatic closing ended the visit

### Custom fields (check-in)

All the check-in custom fields filled in by the visitor.

### Custom fields (check-out)

The check-out fields, shown only if the visitor checked out.

### Internal fields

Internal fields, visible only to your team (not shown to the visitor).

### Quiz answers (if a quiz is set up)

For each question:

- The question **text**
- The **answer** given by the visitor
- The result: **correct** or **incorrect**
- The **number of attempts**

## Available actions

From the visitor record, you can:

- **Mark as checked out** — If the visitor is still on site (check-out icon)
- **Edit** — Change the custom and internal fields (if you have the rights)
- **Anonymize** — Irreversibly erase the personal data (the visitor must have checked out)

|| **Important:** Anonymization is **irreversible**. Personal data (first name, last name, company) is permanently deleted.

## Good to know

> 💡 **Tip:** The detail panel updates in real time. If the visitor checks out while you're viewing their record, the information appears automatically.

## Troubleshooting

| Problem                            | Solution                                                                                                     |
| ---------------------------------- | ------------------------------------------------------------------------------------------------------------- |
| The detail panel doesn't open      | Click directly on the visitor's row in the list.                                                            |
| The custom fields are empty        | The visitor may not have filled in any custom fields, or none were configured for this site.                |
| The Edit button doesn't appear     | Check that edit rights are enabled for your role in the site settings.                                       |

If the problem persists, contact our team via the chat at the bottom right of your screen, or at support@anghello.co.