> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.anghello.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# The quiz won't submit

A visitor is stuck on the instructions validation quiz? This guide helps you understand why, and how to unblock the situation.

**Audience:** Administrators, Managers
**Application:** Admin (app.anghello.co)
**Estimated time:** 3 minutes

## How the quiz works

The validation quiz works as follows:

1. The visitor answers the questions **one by one**
2. They have **3 attempts** per question
3. If the answer is still incorrect after 3 attempts, the **correct answer is displayed** and the visitor can continue
4. The quiz **does not block** check-in — its purpose is educational

## Problems and solutions

### The visitor can't continue after a wrong answer

**Solution:** The visitor still has attempts left. They need to click **Retry** to try another answer. After 3 attempts, the correct answer is displayed automatically with a **Next Question** button.

### The quiz doesn't appear at all

**Check that:**
1. The **Security Induction** module is included in your subscription
2. The quiz is **enabled** in Settings > Sites > Settings & Features > Security Quizz
3. The **entrance instructions** are also enabled (the quiz only appears after the instructions have been accepted)
4. At least one **question** is configured

### The questions don't appear in the expected order

If you use the **Random selection** or **Category selection** mode, questions are drawn at random. This is normal behavior. Use the **Current selection** mode if you want a set order.

### The visitor wants to review the instructions during the quiz

The visitor can click the **Return to instructions** button available during the quiz. This takes them back to the entrance instructions, then they restart the quiz from the beginning.

## Good to know

> 💡 **Tip:** Quiz answers are saved in the visitor's record. You can see whether each answer was correct or not, and the number of attempts.

> 💡 **Tip:** The quiz is deliberately designed not to block check-in. If a visitor fails 3 times, they see the correct answer and can continue.