> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.anghello.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# The device (tablet) is no longer connecting

Your tablet no longer displays the check-in kiosk, or shows an error message? This guide helps you restore the connection.

**Audience:** Administrators, Managers
**Application:** Admin (app.anghello.co) + tablet
**Estimated time:** 5 minutes

## Check step by step

### 1. Is the tablet connected to the internet?

Open the tablet's browser and try to access any website. If it doesn't work, the problem is the WiFi connection.

**Solution:** Reconnect the tablet to the WiFi or check the router.

### 2. Has the device session expired?

If the session has expired, the tablet shows a sign-in screen or an error message.

**Solution:** Refresh the page (pull down on the screen or tap the browser's refresh button).

### 3. Was the device disconnected from the Admin app?

Check in the site settings whether the device still appears in the list of connected devices.

**Go to** Settings > Sites > Settings & Features > QR-Code - Devices.

If the device is no longer in the list, it has been disconnected and needs to be **reconnected** with a new pairing code.

### 4. Was the site's QR code regenerated?

If the site's QR code has been regenerated, the tablet's session may be invalidated.

**Solution:** Reconnect the tablet with a new pairing code.

## Reconnect the tablet

**1.** From the Admin interface, go to Settings > Sites > Settings & Features > QR-Code - Devices.

**2.** Click **Connect New Device**. A new pairing code is displayed.

**3.** On the tablet, open **spot.anghello.co** and enter the code.

## Quick fixes

| Cause | Solution |
| ---- |
| No WiFi | Reconnect the tablet to the WiFi |
| Session expired | Refresh the page on the tablet |
| Device disconnected | Reconnect with a new pairing code |
| QR code regenerated | Reconnect with a new pairing code |
| Tablet in sleep mode | Disable automatic sleep |

## Best practices

* **Disable automatic sleep** on the tablet
* **Keep the tablet plugged in** to power at all times
* Use a **stand** or **mount** to prevent falls
* Connect to a **stable WiFi** network (avoid guest networks)