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# Text messages (SMS) are not being sent

SMS notifications aren't being sent to your employee hosts or during evacuations? This guide helps you diagnose the problem.

**Audience:** Administrators
**Application:** Admin (app.anghello.co)
**Estimated time:** 5 minutes

## Check step by step

### 1. Do you have SMS credits available?

Sending SMS messages uses credits. If your balance is exhausted, SMS messages won't be sent.

**Check:** Contact our team to find out your SMS credit balance and buy more if needed.

### 2. Are SMS notifications enabled?

**Go to** Settings > Sites > Settings & Features > Notifications.

Check that SMS notifications are enabled for your site.

### 3. Is the phone number correct?

Check that the employee host's phone number is:
* **Filled in** on their employee record
* **Correctly formatted** with the country code (for example +33 for France)
* **Valid** and in service

### 4. Is the number a mobile number?

SMS messages can only be sent to **mobile phone numbers**. Landline numbers can't receive SMS messages.

## Quick fixes

| Cause | Solution |
| ---- |
| No SMS credits left | Contact our team to top up |
| SMS disabled | Enable them in the site settings |
| Missing number | Add the number to the employee record |
| Wrong format | Check the country code (+33, +32, etc.) |
| Landline number | Replace it with a mobile number |

## Good to know

> 💡 **Tip:** Email notifications work independently from SMS. If SMS is unavailable, emails keep being sent as normal.

> 💡 **Tip:** Evacuation SMS messages also use SMS credits. Keep a sufficient balance for emergencies.