> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.anghello.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Testing your first visit

Everything is in place? Organization configured, site created, QR code printed, employees added — all that's left is to verify that everything works! This guide walks you through step by step to simulate a complete visit, from scanning the QR code to the visitor's departure.

**Audience:** Administrators
**Application:** Admin (app.anghello.co) + Spot (welcome kiosk)
**Estimated time:** 5 minutes

### Before you begin

* Your organization and at least one site must be configured
* At least one host employee must be added
* Have your **smartphone** ready to scan the QR code (or use the option from the admin interface)

### Option 1: Test from your smartphone (recommended)

This is the most realistic method — you experience exactly what your visitors will see.

**1. Scan your QR code**

Using your smartphone camera, scan the QR code for your site (on the printed poster or from the downloaded image). A link opens in your browser.

**2. Choose "Entry"**

The welcome kiosk is displayed. You can see your organization's logo and two buttons:

* **Entry** — To register an arrival
* **Exit** — To register a departure

Click **Entry**.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/device-mockup15xpostspark2026-_z9ejqk.png)

> 💡 **Tip:** If you have configured multiple languages, a language selector appears at the top right. Visitors will be able to choose their preferred language.

**3. Select a visitor type (if enabled)**

If you have configured visitor types, a screen prompts you to choose the purpose of your visit (e.g., "Customer", "Supplier", "Candidate"…). Select a type to continue.

> 💡 **Tip:** Each visitor type can have its own instructions, quiz, and custom fields. It is normal for the form to change depending on the selected type.

**4. Fill in the registration form**

Enter the requested information:

* **First name** — Enter a first name (e.g., "John")
* **Last name** — Enter a last name (e.g., "Test")
* **Company** — If the field is displayed, enter a company name (e.g., "Test Company")
* **Person to meet** — Select one of your host employees from the list

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/device-mockup15xpostspark2026-_1oq79l0.png)

> 💡 **Tip:** Depending on your site's configuration, the host list may be displayed directly or appear when you type the first few letters of the name. **Favorite** employees appear first.

**5. Complete the custom fields (if configured)**

If you have added custom fields (license plate, visit purpose…), an additional screen presents them. Fill them in to continue.

**6. Read and accept the instructions (if configured)**

If you have written entry instructions, they are displayed on screen. Read them and check the acceptance box to continue.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/device-mockup15xpostspark2026-_xhliyj.png)

**7. Answer the quiz (if configured)**

If you have set up a validation quiz, the questions appear one by one. Answer correctly to continue.

**8. Welcome! Your visit is registered**

A welcome message is displayed with your first name. Depending on your site's configuration, you may see:

* A **virtual badge** on your phone with your visit information
* The name and job title of the person you are visiting
* A button to **call your host** directly

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/device-mockup15xpostspark2026-_1upyi5p.png)

### Option 2: Test from the administration interface

You can also simulate a visit directly from the administration interface, without a smartphone.

**1. Go to the visitors list**

In the left menu, click **Visitors**.

**2. Click Add a visitor**

Click the **Add a visitor** button at the top of the page.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/screenshot15xpostspark2026-03-_xqe86n.png)

**3. Fill in the form in the integrated window**

A window opens with the integrated welcome kiosk — it is exactly the same interface your visitors see on their smartphone. Follow the same steps as in Option 1 (starting from step 2).

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/screenshot15xpostspark2026-03-_1k9m9qa.png)

> 💡 **Tip:** If you are following the **onboarding guide**, the 5th and final step invites you to add your first visitor. By clicking **Start**, you go directly to the Visitors page.

### Verifying that everything worked

After registering your test visit, check these 3 points:

**1. The visitor appears in the list**

Go back to **Visitors** from the left menu. Your test visit should appear at the top of the list with:

* The first and last name entered
* The name of the selected host employee
* The arrival time
* The relevant site

Click on the visitor's row to open the detail panel on the right and verify all the information.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/screenshot15xpostspark2026-03-_lq3gke.png)

**2. The notification was sent**

In the visitor's detail panel, check the **Notifications** section:

* **Email** — If the host employee has an email address, an arrival notification email should have been sent
* **SMS** — If SMS notifications are enabled and the employee has a phone number

The status of each notification is displayed (sent, pending, error).

> 💡 **Tip:** Also check the host employee's inbox — the notification email contains the visitor's name, their company, and the arrival time.

**3. The onboarding guide is complete**

If this was your first visit, the onboarding guide reaches **100%** — congratulations, your site is operational!

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/screenshot15xpostspark2026-03-_1ptfdwt.png)

### Testing the visitor's departure

To verify that the exit flow also works:

**From the smartphone (welcome kiosk):**

1. If you are still on the virtual badge, click the **Exit** button
2. Confirm your departure
3. If exit fields are configured (feedback, remarks…), fill them in

**From the administration interface:**

1. In the visitors list, click on your test visit's row
2. In the detail panel, click the **Mark as exited** icon (exit icon)
3. The departure time is displayed in the "Exit" column

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/screenshot15xpostspark2026-03-_9jsthd.png)

### Cleaning up your test visit

Your test visit will remain in the visitor history. You can leave it or **anonymize** it to keep your data clean:

1. Open the test visitor's detail panel
2. Check that the visitor has exited (has a departure time)
3. Click the **Anonymize** icon (crossed-out silhouette icon)
4. Confirm — the personal data is irreversibly erased

> ⚠️ **Important:** Anonymization is **irreversible**. The visitor's personal data (last name, first name, company) is permanently deleted. Only aggregated data (visit date, site) is retained.

### Good to know

> 💡 **Tip:** You can redo this test as many times as needed. It is the best way to verify your instructions, custom fields, and notifications before going live.

> 💡 **Tip:** If you have configured **visitor reviews**, a satisfaction survey is offered to the visitor after they exit on their virtual badge. Test this step too!

> 💡 **Tip:** If you have enabled **webhooks** or the **Microsoft Teams** integration, check that notifications arrive correctly in your connected tools after registration.

### Troubleshooting

| Problem | Solution |
| ---- |
| The QR code does not open when I scan it | Check that QR code registration is enabled in the site settings. If the QR code was regenerated, print a new poster. |
| The kiosk displays an error message after scanning | Check the QR code security options (VPN, proxy, country filter). Temporarily disable these options for testing. |
| The host employee does not appear in the list | Check that the employee is linked to the correct site and that they are not deactivated. |
| The notification was not sent | Check that notifications are enabled in **Settings** > **Sites** > **Features** > **Notifications**, and that the employee has a valid email address. |
| The "Add a visitor" button does not appear | Make sure a site is selected in the site selector at the top of the side menu. |
| The form requests information I did not configure | Check the custom fields and instructions in **Settings** > **Sites** > **Features**. |

If the problem persists, contact our team via the chat at the bottom right of your screen or at support@anghello.co.