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# Setting up time zones and languages

**Audience:** Administrators and Site Managers
**Application:** Admin
**Estimated time:** 8 minutes

Anghello adapts to multi-site, multilingual organizations: each site has its own time zone, the admin interface speaks each user's language, the check-in kiosk offers visitors several languages, and notifications (email, SMS, Teams) are sent in the recipient's language. This article walks through each of these settings: where to configure them, and what they actually change.

## Before you start

* You need administrator access (organization settings) or manager access (site settings).
* Languages are configured at several independent levels: organization, site, employee, and visitor. A more specific setting always overrides a more general one.

## Overview

| Setting | Where to configure it | Languages / values |
| ---- |
| Site time zone | Site details | IANA time zone list (e.g. Europe/Paris) |
| Organization language | **Organization** page | Français, English, Deutsch, Español, Italiano |
| Admin interface language | Language selector in the admin portal (per-user choice) | Français, English, Deutsch, Español, Italiano |
| Check-in kiosk languages | Site settings → **Language management** | 9 languages (FR, EN, DE, NL-BE, ES, IT, PT, NL, PL) |
| Employee notification language | Site settings → **Notifications**, and each employee's record | Français, English, Deutsch, Español, Italiano |
| Visitor pre-registration notification language | Visitor contact record | Français, English, Deutsch, Español, Italiano |

## The site time zone

Each site has its own time zone, set at creation and editable at any time.

1. Open the site details (**Sites** → your site → **Edit site**).
2. In the **Time zone** field, select the site's time zone, shown with its offset (e.g. *Europe/Paris (GMT+02:00)*).
3. Save.

The time zone is used to **display and schedule visits on that site**: arrival and departure times in the dashboard and history, exports, scheduled visits, evacuation reports, attendance sheets, and the automatic closing of visits at the end of the day.

> 💡 **Tip:** when you create a site, the time zone is pre-filled with the one detected from your browser. If you're creating a site remotely (say, a New York site from Paris), remember to correct it.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/scr-20260717-pbhs_f8ld9p.png =517xauto)

## The admin interface language

The admin portal is available in 5 **languages**: French, English, German, Spanish, and Italian. Two settings come into play.

### The organization language

On the **Organization** page, the **Organization language** field sets the "default language for the admin interface and for the evacuation alert emails sent to administrators". It's your company's reference language.

### Each user's individual choice

Every admin portal user can change their interface language via the **language selector** (the menu showing the current language). Their choice is remembered in their browser and takes precedence over everything else.

The displayed language is resolved in this order:

1. The user's manual choice in the selector, if they made one;
2. Otherwise, their browser language, if it's one of the 5 supported languages;
3. Otherwise, the organization language.

## The check-in kiosk languages (visitor kiosk)

The check-in kiosk offers visitors up to **9 languages**: French, English, German, Dutch (Belgium), Spanish, Italian, Portuguese, Dutch, and Polish.

1. Open **Sites** → your site → **Settings** → **Language management** tab.
2. In the **Site languages** section, select and reorder the **Available languages** you want to offer visitors.
3. Save.

On the kiosk, visitors switch languages via the flags shown on screen: with up to 4 languages, they're all displayed side by side; beyond that, the extra languages are grouped in a dropdown menu. The initial language is detected automatically from the tablet's browser language.

> 💡 **Important:** when you add a new language, the generic texts ("Welcome", standard field labels…) are translated for you. Your own content, however — custom fields, instructions, quizzes — is not translated automatically: translate it manually or with the **Translate all** button (machine translation).

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/scr-20260717-pdoa_1kxpoye.png =678xauto)

## The notification language for host employees

When a visitor arrives or leaves, their host is notified by email, SMS, or Microsoft Teams. These notifications are available in 5 **languages**: French, English, German, Spanish, Italian. The language is set at two levels.

### At the site level

1. Open **Sites** → your site → **Settings** → **Notifications** tab.
2. In the **Notification language** section, choose the language.
3. Save.

This is the default language for all notifications sent by that site. When a site is created, it's initialized with the organization language.

### At the employee level

1. Open **Employees** → select the employee → **Notification preferences** tab.
2. In the **Notification language** section, choose that employee's language — or leave **Default (site language)**.
3. Save.

Ideal for an international site: the site can notify in French by default, while an English-speaking employee receives their notifications in English.

The language actually used for each notification follows this cascade:

1. The language set on the employee's record, if defined;
2. Otherwise, the site's notification language;
3. Otherwise, French.

📸 *[Screenshot: employee record, Notification preferences tab with the language selector]*

## The notification language for visitors

Emails sent to visitors (invitations, visit confirmations…) use the **visitor contact's language**. It's initialized with the language the visitor used on the kiosk at check-in, and visitors can change it themselves when completing their contact details. Failing that, the site's notification language applies, then French.

## Good to know

> 💡 The organization language does **not** apply to employee and visitor notifications: those follow the language "in the field" (recipient, then site). A French headquarters never forces French on the hosts of a Spanish site. The organization language remains the reference for the admin interface and for the evacuation alert emails sent to administrators.

> 💡 Evacuation alerts sent to administrators and managers use the notification language of the site concerned, falling back to the organization language.

> 💡 The kiosk languages (9) and the notification languages (5) are two independent lists: a visitor can check in using Polish on the kiosk, but notifications will fall back to the site's or the host employee's language.

## Troubleshooting

| Problem | Likely cause | Solution |
| ---- |
| Displayed arrival times are off | The site's time zone doesn't match its actual location | Fix the **Time zone** field in the site details |
| The admin portal displays in the wrong language | A manual choice was saved in this browser, or the browser language takes over | Change the language via the selector: that choice takes precedence |
| An employee receives notifications in the wrong language | No language set on their record: the site language applies | Set their language in **Employees** → record → **Notification preferences** |
| A language doesn't appear on the kiosk | It isn't enabled for this site | Add it in **Settings** → **Language management** |
| Custom content shows in French in another kiosk language | Site-specific content isn't translated automatically | Translate it in **Language management** (manually or with **Translate all**) |