> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.anghello.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Report a bug

Ran into unexpected behavior in Anghello? This guide explains how to report a bug effectively so we can fix it quickly.

**Audience:** All users
**Application:** Admin (app.anghello.co)
**Estimated time:** 3 minutes

## How to report a bug

### Via chat or email

Contact us via the **chat** at the bottom right of your screen or by email at **support@anghello.co**.

## What information to provide

So we can reproduce and fix the bug as quickly as possible, please include:

**1. Description of the problem**

Describe what happens and what you expected instead. For example:
* "When I click Save, nothing happens" rather than "It doesn't work"
* "The visitor sees a blank screen after scanning the QR code" rather than "The QR code is broken"

**2. Steps to reproduce**

List the actions needed to reproduce the problem:
1. I go to Settings > Sites
2. I click Settings & Features
3. I edit the instructions
4. I click Save
5. → Result: nothing happens (the button stays grayed out)

**3. Screenshot or video**

A picture is worth a thousand words. Take a screenshot of the problem or record a short video.

* **On PC**: Print Screen key or Windows+Shift+S
* **On Mac**: Cmd+Shift+4
* **On mobile**: Power + Volume down buttons

**4. Technical information**

| Information | How to find it |
| ---- |
| **Browser** | Chrome, Firefox, Safari, Edge… and its version |
| **Device** | PC, Mac, iPhone, Android tablet… |
| **Is the problem reproducible?** | Does it happen every time or randomly? |
| **When did the problem appear?** | Always been there, since yesterday, since an update… |

## What happens next

1. Our team **acknowledges** your report
2. We **reproduce** the problem on our side
3. We keep you **informed** of the progress of the fix
4. Once fixed, we **confirm** the resolution

## Good to know

> 💡 **Tip:** If the problem is urgent and blocking your operations, say so in your message. We prioritize issues that prevent visitors from checking in.

> 💡 **Tip:** Not sure whether it's a bug or you just haven't found the right feature? Contact us anyway — we're here to help either way.