> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.anghello.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Pre-registration types > Every visit is different: a one-hour interview, a three-month assignment... That's why Anghello offers several pre-registration types, each designed for a specific welcome scenario. This guide introduces them, compares them, and helps you choose the right one for each situation. **Audience:** Administrators, Managers, Receptionists **Application:** Admin (app.anghello.co) **Reading time:** 3 minutes --- ### What is a pre-registration type? When you pre-register a visitor, you choose a **visit type**. This choice determines the shape their access takes: a specific time slot, a period of several days... Everything else (email invitation, check-in on arrival, status tracking) works the same across all types. The right reflex: start from **how your visitor will actually come**, and choose the type that matches. --- ### One-off visit: for a single visit at a specific time **In one sentence:** a single visit, at a specific time slot (start and end). You set a start and end date **and time**. Your visitor receives an invitation with the exact time slot; on the day, they check in when they arrive and can even come in a little early if you've configured the **Allow visitors to preregister X minutes before the scheduled appointment time** setting (up to 30 minutes). Once the slot has passed, the visit ends on its own. **Choose this type when the time matters:** sales appointment, job interview, meeting with a partner, scheduled delivery. You'll find these visits in the **Planned visits** tab of the **Preregistration** page. --- ### Extended visit: for free access over a whole period **In one sentence:** the visitor comes and goes freely; their access remains valid as long as the visit is active. You set **whole days** [**From...** and **Until... (inclusive)]** with no times. The end date is optional: enable **No end date** for **Unlimited** access, which stays active until you cancel the visit. Your visitor receives a single invitation for the whole period, and checks in each time they come. No more creating a pre-registration for every visit. **Choose this type when the period matters, not the time:** year-round contractor, consultant on assignment, training over several days, site worker, auditor on site for a whole week. You'll find these visits in the **Extended Visits** tab of the **Preregistration** page. --- ### The types at a glance | | **One-off visit** | **Extended visit** | | ---- | | **In one sentence** | A single visit, at a specific time slot (start and end). | The visitor comes and goes freely: their access remains valid as long as the visit is active. | | **Typical examples** | Appointment, interview, meeting. | Year-round contractor, consultant on assignment, training over several days. | | **What you set** | A start and end date **and time**. | **Whole days**: **From...** and **Until... (inclusive)**, with no times. | | **End date** | Required. | Optional: the **No end date** option makes access **Unlimited**. | | **Number of visits** | Just one. | As many as needed during the period. | | **How it ends** | Automatically, at the end of the time slot. | On the end date — or manually (cancellation) if access is unlimited. | | **Creation from your calendar (Outlook, Google Calendar)** | Yes: by adding the site's invitation address to your event. | No: creation from the app only. | | **Where to find it** | **Planned visits** tab. | **Extended Visits** tab. | | **Email received by the visitor** | "Confirmation of your visit". | "Confirmation of your extended visit". | --- ### What all types have in common Whichever type you choose, everything else works the same: * **Creation** happens from the **Preregistration** page, via the **Add** button, for an existing contact or a new one. * **The email invitation** goes out according to your site's configuration (immediately or X days before), with the practical information and any **Notes for the visitor**. * **Check-in on arrival** can be done in three ways: from the **Register my arrival** link in the email, via the QR code or the reception tablet, or with your staff. * **The status updates on its own**: **Scheduled** before the start, **Ongoing** during the access period, **Passed** after the end, **Cancelled** in case of cancellation. * **Editing and cancelling** are possible at any time from the visit's actions menu. --- ### Which type for which situation? | Situation | Recommended type | Why | | ---- | | A candidate comes for an interview on Thursday at 2 pm | **One-off visit** | A single visit, a known time. | | A consultant works on site for three months | **Extended visit** | They come and go freely throughout their assignment. | | A trainer runs a session from Monday to Friday | **Extended visit** | They come back every day: a single pre-registration covers the week. | | A supplier delivers tomorrow morning at 9 am | **One-off visit** | A single, short visit. | | A maintenance contractor comes in regularly, with no fixed schedule | **Extended visit** with **No end date** | You don't know when they'll be back: their access stays active until you cancel it. | | A client tours your premises for two hours | **One-off visit** | A specific time slot, a single visit. | --- ### Good to know > 💡 **Tip:** If you're hesitating, ask yourself what matters for this visit. If it's the time, go for a one-off visit. If it's the period (days, weeks), go for an extended visit. > 💡 **Tip:** Picked the wrong type? Cancel the visit and recreate it with the right type: the pre-registered contact's information can be reused in two clicks. > 💡 **Tip:** The family of pre-registration types grows as Anghello evolves: this page is updated every time a new one arrives. ||| ⚠️ **Important:** an extended visit with No end date never ends on its own. Remember to cancel it when your visitor's assignment is over, to keep control over access to your site. --- ### Troubleshooting | Problem | Solution | | ---- | | I don't see the type choice when creating a visit | Check that preregistration is enabled on your site. See [Enable and configure preregistration on a site](https://help.anghello.com/en/article/enable-and-configure-pre-registration-on-a-site-1c43jpk/). | | I can't choose a time for my extended visit | That's by design: an extended visit is defined in whole days. For a specific time slot, create a one-off visit. | | My regular visitor receives an invitation for every visit | Replace their repeated one-off visits with a single extended visit: one invitation covers the whole period. | If the problem persists, [contact our team](mailto:support@anghello.co). --- ### Related articles * [Pre-register a visit manually](https://help.anghello.com/en/article/manually-pre-register-a-visit-17i9h05/) * [Edit or cancel a pre-registered visit](https://help.anghello.com/en/article/edit-or-cancel-a-pre-registered-visit-13e9izj/) * [Enable and configure preregistration on a site](https://help.anghello.com/en/article/enable-and-configure-pre-registration-on-a-site-1c43jpk/)