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> Use this file to discover available pages before exploring further.
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# Manually pre-register a visit

> Schedule a visit from the Admin app and automatically send an invitation to your visitor. On the day, they check in within seconds thanks to their pre-filled form.

**Audience:** Administrators, Managers, Hosts, Receptionists
**Application:** Admin (app.anghello.co)
**Estimated time:** 3 minutes

---

### Before you start

* The **Preregistration** module must be enabled on the site. See [Enable and configure preregistration](https://help.anghello.com/en/article/enable-and-configure-pre-registration-on-a-site-1c43jpk/).

---

### Steps

### 1. Open the Preregistration menu

In the left-hand menu, click `Preregistration`.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/screenshot15xpostspark2026-03-_4mfj7b.png)

### 2. Click "Add"

The button is at the top right of the page.
![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/anghello-logiciel-pre-enregist_yrzg8g.webp)

### 3. Fill in the visitor's information

| Field | Description |
| ---- |
| **First Name / Last Name** | The identity of the expected visitor. |
| **Email** | The visitor's email address (required to send the invitation). |
| **Company** | The visitor's company (optional). |
| **Visited Person** | The staff member who will welcome the visitor. |
| **Appointment Start** | The planned time slot for the visit. |
| **Appointment End** | The planned end (depending on the site configuration). |
| **Visitor type** | If visitor types are enabled (supplier, candidate, client…). |
| **Notes** | Practical info for the visitor (parking, access, door code…). It appears in their invitation email. |

💡 **Tip:** In the `Pre-registered Contacts` tab, you'll find visitors who have already come, so you don't have to re-enter their information.

### 4. Save

Click `Save`. Depending on the site configuration, an invitation email goes out automatically — right away or a few days before the visit.

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### Good to know

💡 **Tip:** The invitation email contains a **direct link** to the check-in kiosk. When the visitor clicks it on the day, they arrive on the kiosk with their visit already pre-selected. A guaranteed time-saver at the front desk.

💡 **Tip:** You can filter visits in the `Planned visits` tab by status (`Scheduled`, `Cancelled`, `Ongoing`, `Passed`) and by period (`Today`, `Tomorrow`, `This Week`, `This Month`).

---

### Troubleshooting

| Problem | Solution |
| ---- |
| The `Preregistration` menu doesn't appear | Check that the module is included in your subscription and enabled on the site. |
| My visitor didn't receive the email | See [My visitor didn't receive the pre-registration email](https://help.anghello.com/en/article/frequently-asked-questions-and-troubleshooting-polfte/). |
| I can't select a host | The host must first be created in `Settings` > `User Members`. |

If the problem persists, [contact our team](mailto:support@anghello.co).