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> Use this file to discover available pages before exploring further.
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# Managing roles and permissions


Anghello offers four roles to organize responsibilities within your team. This guide explains the differences between each role and how to assign them.

**Audience:** Administrators
**Application:** Admin (app.anghello.co)
**Estimated time:** 5 minutes

## Before you start

* You need an **Administrator account** to manage roles

## The four roles

### Administrator

Administrators have full access to the entire organization.

| ✅ Can do | ❌ Cannot do |
| ---- |
| Create and delete sites | — |
| Manage all users and invitations | — |
| Configure the organization and the subscription | — |
| Access every site and all data | — |
| Trigger evacuations | — |
| Manage integrations (Teams, webhooks, API) | — |

### Manager

Managers look after one or more specific sites.

| ✅ Can do | ❌ Cannot do |
| ---- |
| Configure the settings of their sites | Create or delete sites |
| Manage visitors on their sites | Manage the organization or subscription |
| Manage host employees on their sites | Invite users |
| Configure the check-in flow of their sites | Access sites they don't manage |

### Receptionist

Receptionists handle day-to-day operations on one or more sites.

| ✅ Can do | ❌ Cannot do |
| ---- |
| View the visitor list for their sites | Configure site settings |
| Check visitors in and out | Manage users |
| View the visit history | Change the check-in flow configuration |
| Trigger an evacuation | Manage host employees |
| View host employees' contact details | Access sites where they aren't a receptionist |

### Evacuation

The Evacuation role is the most restrictive.

| ✅ Can do | ❌ Cannot do |
| ---- |
| View the visitors on site at their site | View the visit history |
| Trigger an evacuation | Check visitors in and out |
| — | Change the site configuration |
| — | Manage host employees |

## Changing a user's role

**1. Open the Users page**

In the left-hand menu, go to `Configuration` > `Users`.

**2. Open the user's actions menu**

Click the three dots to the right of the user's row, then click `Change role`.

**3. Select the new role**

Choose the role from the list. For the Manager and Receptionist roles, also select the site or sites concerned.

**4. Confirm**

Click `Save`. The change takes effect immediately.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/screenshot15xpostspark2026-03-_1ixh4hc.png)

## Good to know

> 💡 **Tip:** The same user can have different roles depending on the site — for example, Manager on one site and Receptionist on another.

|| **Important:** Only administrators can assign the Administrator role. Managers can only assign roles on their own sites.

## Troubleshooting

| Problem | Solution |
| ---- |
| I can't change a user's role | Only Administrators can change roles. |
| A manager doesn't see all the sites | Managers only have access to the sites assigned to them. Add them as a manager on the missing sites. |
| A user has the `SSO pending` status | This user has been invited but hasn't accepted their invitation yet. |

If the problem persists, contact our team via the chat at the bottom right of your screen, or at support@anghello.co.