> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.anghello.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Managing connected devices


Each tablet connected to a site is registered as a device. This guide shows you how to view and manage your connected devices.

**Audience:** Administrators, Managers
**Application:** Admin (app.anghello.co)
**Estimated time:** 3 minutes

## Before you start

- You need an **Administrator or Manager account** on Anghello
- At least one device must be connected to a site

## Viewing connected devices

**1. Open the site settings**

In the left-hand menu, go to `Configuration` > `Sites`. On your site's card, click `Settings & features`.

**2. Open the QR Code - Tablet tab**

The list of connected devices is shown at the bottom of the page.

## Information shown

For each connected device, you can see:

| Information            | Description                                        |
| ---------------------- | -------------------------------------------------- |
| `Operating system`     | The device type (iOS, Android, etc.)               |
| `Device name`          | The tablet model                                   |
| `Location`             | The city and country of the connection             |
| `Browser`              | The browser used                                   |
| `First connected`      | When the device first connected                    |

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/screenshot15xpostspark2026-03-_v13422.png)

## Disconnecting a device

If a device is lost, replaced, or you want to revoke its access:

**1.** Click the `Disconnect device` button to the right of the row concerned.

**2.** Confirm the disconnection.

|| **Important:** Access from this device will be revoked immediately. The tablet won't be able to display the check-in kiosk until it's reconnected with a new pairing code.

## Good to know

> 💡 **Tip:** If you replace a tablet, disconnect the old one and connect the new one with a new pairing code.

> 💡 **Tip:** The location shown is based on the connection's IP address. It may not exactly match the tablet's physical location.

## Troubleshooting

| Problem                                                  | Solution                                                                            |
| -------------------------------------------------------- | ------------------------------------------------------------------------------------ |
| An unknown device appears in the list                    | Disconnect it immediately and regenerate your site's QR code as a precaution.        |
| The device is disconnected but the tablet still works    | The change can take a few seconds. Refresh the page on the tablet.                   |

If the problem persists, contact our team via the chat at the bottom right of your screen, or at support@anghello.co.