> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.anghello.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I can't sign-in

Can't access your Anghello account? This guide helps you identify and fix the problem.

**Audience:** All users
**Application:** Admin (app.anghello.co)
**Estimated time:** 5 minutes

## Check these points first

**1. Check the site address**

Make sure you're going to the right URL: **app.anghello.co**

**2. Check your email address**

Use the email address you were invited with. Personal addresses (Gmail, Hotmail…) won't be accepted if your invitation was created with a work address.

## Problems and solutions

### Forgotten password

**1.** On the sign-in page, click **Forgot your password?**

**2.** Enter your work email address.

**3.** Check your inbox. Click the reset link in the email you receive.

**4.** Choose a new password and sign in.

> 💡 **Tip:** The email may land in your spam folder. Check it if you can't find it in your inbox.

### Google or Microsoft sign-in fails

If you sign in via Google or Microsoft:

**1.** Check that your Google Workspace or Microsoft 365 account is active.

**2.** Check that the authentication method (Google or Microsoft) is allowed in your Anghello invitation.

**3.** Try signing out of Google/Microsoft, then signing back in.

**4.** If your organization has switched identity providers (for example from Google to Microsoft), contact your Anghello administrator to update your authentication method.

### Suspended account

If you see a message saying your account is suspended:

* Your administrator has temporarily suspended your access
* Contact your Anghello administrator to request reactivation

### Expired invitation

If you didn't accept your invitation in time:

**1.** Contact your Anghello administrator.

**2.** Ask them to **resend the invitation** from **Settings** > **User Members**.

**3.** Click the new link you receive by email.

### Expired sign-up link (new account)

If you requested access and the link has expired:

**1.** Go back to **app.anghello.co**.

**2.** Submit a **new access request**. Links are valid for 2 days.

## Good to know

> 💡 **Tip:** If you have several authentication methods allowed (password + Google, for example), you can use either one to sign in.

> 💡 **Tip:** Your browser must accept cookies for sign-in to work. Check that cookies aren't blocked.

## If the problem persists

If none of the solutions above works:

1. Try a **different browser** (Chrome, Firefox, Safari, Edge)
2. Try **private browsing** to rule out a cache issue
3. Clear your browser **cache** (Ctrl+Shift+Delete on PC, Cmd+Shift+Delete on Mac)
4. Contact our team at **support@anghello.co** with:
* Your sign-in email address
* The error message displayed (screenshot if possible)
* The browser you're using