> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.anghello.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How Your Visitor Is Recognized Upon Arrival

> On the day, the pre-registered visitor finds their visit in a few seconds on the check-in kiosk. Here's what they see and what they need to do.

**Audience:** Administrators, Managers, Hosts, Receptionists (to explain to visitors)
**Application:** Check-in kiosk
**Reading time:** 2 minutes

---

### Two paths to find their visit

### Path A — via the invitation email link

1. The visitor clicks the link in their invitation email (on their smartphone or when arriving on site).
2. They land directly on the check-in kiosk, with their visit **pre-selected**.
3. They complete the remaining steps (custom fields, safety instructions) and confirm.

### Path B — via the kiosk QR code

1. The visitor scans the QR code on the check-in kiosk or the welcome poster.
2. The kiosk asks whether they have a **pre-registration**.
3. They type their name or email to find their visit.
4. They select their visit: the form is pre-filled, and they just complete the remaining steps.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/device-mockup15xpostspark2026-_a8jedq.png)
---

### The availability window

The visit appears on the kiosk starting **X minutes before the scheduled time slot**, where X is the **time margin before arrival** configured on the site. Before this window, the visitor won't find their visit.

💡 **Tip:** If a visitor arrives very early (before the margin), they can still start a standard check-in — but their form won't be pre-filled. To avoid this, increase the margin in the site settings.

---

### Good to know

💡 **Tip:** When the visitor selects their visit, Anghello **also pre-selects their visitor type** (if visitor types are enabled). They just have to confirm.

💡 **Tip:** If your site requires signing **safety instructions**, they are shown after the visit is selected, just like in a standard check-in.

---

### Troubleshooting

| Problem | Solution |
| ---- |
| The visitor can't find their visit in the search | Check that the time margin is sufficient. |
| The form isn't pre-filled | The visitor probably didn't select their visit — they started a blank check-in. Start again via the `I have a pre-registration` button. |

If the problem persists, [contact our team](mailto:support@anghello.co).