> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.anghello.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Going live with your site Your site is configured and you have completed your first test visit — well done! Before welcoming your first real visitors, here is a checklist to ensure everything is in order. Review each point for a smooth launch. **Audience:** Administrators **Application:** Admin (app.anghello.co) **Estimated time:** 10 minutes ### Before you begin * You must have completed the previous steps of the "Getting started with Anghello" guide * At least one test visit must have been completed (see "Testing your first visit") ### Go-live checklist Review each section below. When everything is checked, your site is ready to welcome real visitors! #### 1. Organization and site * Your organization's **name and logo** are up to date — they appear on the welcome kiosk (check in **Settings** > **Organization**) * The **site name** is clear and identifiable for your visitors (check in **Settings** > **Sites**) * The **site address** is filled in (optional but recommended) ![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/screenshot15xpostspark2026-03-_3j65xo.png) #### 2. Host employees * All employees likely to receive visitors are **added** to the host employee list * Each employee has an **email address** filled in (to receive arrival notifications) * Employees who receive the most visitors are marked as **favorites** (star) to appear first on the kiosk * Each employee is linked to the **correct site** (or to multiple sites if they move between sites) > 💡 **Tip:** Consider the CSV import if you have many employees to add at once. See "Add your host employees" for the complete guide. #### 3. Welcome flow * **Entry instructions** are written and enabled (if you want your visitors to read safety rules or internal regulations) * **Custom fields** are configured (company, visit purpose, license plate… according to your needs) * **Visitor types** are defined, if you want to customize the flow based on the visitor's profile (supplier, candidate, customer…) * The **validation quiz** is ready, if your instructions require a comprehension check * **Welcome languages** are configured — enable all languages spoken by your visitors > 💡 **Tip:** Test the full flow on your smartphone after each change. Scan your QR code and check that the screen sequence (form → instructions → quiz → confirmation) matches what you expect. #### 4. Notifications * **Email notifications** are enabled in **Settings** > **Sites** > **Features** > **Notifications** * **SMS notifications** are enabled if desired (in addition to email) * A notification test was conducted during your test visit — check that the email arrived in the host employee's inbox > ⚠️ **Important:** If emails end up in your employees' spam folders, ask them to add **no-reply@anghello.co** to their contacts. #### 5. QR code and display * The **QR code poster** is printed and displayed at the entrance of your site, clearly visible to visitors * The QR code has been **tested** with a smartphone — it opens correctly on the welcome kiosk * If you are using a **tablet**, it is installed, connected, and working correctly > 💡 **Tip:** Display the poster at eye level, near the main entrance or reception desk. Visitors should spot it immediately upon arrival. #### 6. Security and compliance * The **QR code security options** are appropriate for your environment (VPN, proxy, country filter) * **Automations** are configured: automatic visit closure at the end of the day, anonymization after X days (recommended for GDPR compliance) * **Evacuation contacts** are defined, if you wish to use the evacuation feature #### 7. Team and access * Your team's **users** are added with the correct roles (manager, receptionist…) * Each user knows **how to access** the administration interface (app.anghello.co) and the Supervisor (spv.anghello.co) if needed * **Visitor modification rights** are configured according to your internal rules ### Informing your team Before launch day, remember to notify the relevant people: **Your host employees:** * Explain that they will receive an **email** (and/or SMS) each time a visitor designates them as host * Show them what the **notification** looks like so they know how to recognize it * Let them know they do not need to configure anything — everything is managed from the administration interface **Reception / front desk:** * Train them to use the **Supervisor interface** (spv.anghello.co) to monitor visits in real time * Show them how to **manually check in a visitor** from the administration interface if needed * Explain how the **QR code poster** works so they can guide visitors **Management / security:** * Introduce the **evacuation** feature and the reports of people on site * Show the **CSV exports** for visit history ### Launch day On the day you start welcoming real visitors, keep these tips in mind: 1. **Stay available** during the first few hours — observe how visitors interact with the kiosk and adjust if necessary 2. **Check notifications** — make sure the first arrival emails are received correctly by your employees 3. **Check the Dashboard** — in the administration interface, the **Visitors** page displays arrivals and departures in real time 4. **Stay in touch** — our team is available via the chat at the bottom right if you have any questions > 💡 **Tip:** During the first few days, some visitors may need to be shown the QR code or guided. This is completely normal! After a few days, it becomes second nature. ### Good to know > 💡 **Tip:** Your site is operational from the moment it is created — there is no "activate" button or draft mode. As soon as the QR code poster is displayed and your employees are added, visitors can register. > 💡 **Tip:** You can modify your site's configuration at any time, even after launch. Changes are applied in real time on the welcome kiosk. > 💡 **Tip:** If you manage multiple sites, repeat this checklist for each site. Each site has its own independent configuration. ### Troubleshooting | Problem | Solution | | ---- | | Visitors cannot find the QR code | Move the poster to a more visible location (main entrance, reception desk). Consider a rigid stand or easel. | | Employees do not receive notifications | Check that notifications are enabled in the site settings and that each employee has a valid email. See "[Managing notifications](https://help.anghello.com/en/article/manage-notifications-15djoc0/)". | | A visitor does not understand the kiosk | Check that the welcome languages match those of your visitors. Simplify instructions if they are too long. | | The kiosk displays an error when a visitor scans | Check the QR code security options (VPN, proxy, country filter). See "[Configure the QR code and download the poster](https://help.anghello.com/en/article/configure-the-qr-code-and-download-the-poster-1g94w4z/)". | | A host employee is missing from the kiosk list | Check that they are linked to the correct site and that they are not deactivated. See "[Add your host employees](https://help.anghello.com/en/article/add-your-host-employees-upsp3m/)". | If the problem persists, contact our team via the chat at the bottom right of your screen or at support@anghello.co.