> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.anghello.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Enable visitors' feedback

Visitor feedback lets you collect input after each visit. The visitor can give a rating and leave a comment directly from their virtual badge. This guide shows you how to enable this feature.

**Audience:** Administrators, Managers
**Application:** Admin (app.anghello.co)
**Estimated time:** 2 minutes

## Before you start

* You need an **Administrator or Manager account** on Anghello
* The **virtual badge** must be enabled (feedback is offered on the badge)

## Enable visitor feedback

**1. Open your site settings**

In the left-hand menu, go to `Settings` > `Sites`. On your site card, click `Settings & Features`.

**2. Open the Visitor NPS tab**

Click the `Visitor NPS` card in the overview, or select the corresponding tab.

**3. Enable the feature**

Turn on the `Enable feedback form at checkout` option.

**4. Save**

Click `Save`.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/screenshot15xpostspark2026-03-_rh026.png)

## How it works for your visitors

After recording their departure, the visitor sees on their virtual badge:

1. A **star rating system** (1 to 5 stars)
2. The option to leave a free-form **comment**
3. The visitor clicks the number of stars they want and sends their feedback

## View the feedback

Feedback is visible in each **visitor's detail panel**:

**1.** In the visitor list, click a visitor's row.

**2.** In the detail panel, look at the `Visit Rating` section: the star rating and any comment are displayed.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/screenshot15xpostspark2026-03-_13qu4o4.png)

## Good to know

> 💡 **Tip:** Feedback is only offered after the visitor leaves. It doesn't disrupt the check-in process.

> 💡 **Tip:** Feedback helps you continuously improve your visitors' reception experience.

## Troubleshooting

| Problem | Solution |
| ---- |
| The visitor doesn't see the feedback option | Check that visitor feedback AND the virtual badge are enabled. Feedback is only offered after departure. |
| The feedback doesn't appear in the detail panel | The visitor may not have left any feedback. Only visitors who click the stars have feedback recorded. |

If the problem persists, contact our team via the chat at the bottom right of your screen or at support@anghello.co.