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> Use this file to discover available pages before exploring further.
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# Enable and configure pre-registration on a site

> Enable preregistration on your site, fine-tune the options (time margin before arrival, invitation sending, host verification, multilingual notes) and preview the emails sent to your visitors.

**Audience:** Administrators, Managers
**Application:** Admin (app.anghello.co)
**Estimated time:** 10 minutes

---

### Before you start

* You need an **Administrator** or **Manager** account.
* The **Preregistration** module must be included in your subscription.

---

### Steps

### 1. Open the site settings

In the left-hand menu, go to `Settings` > `Sites`. On your site's card, click `Settings & Features`.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/screenshot15xpostspark2026-03-_1eudm9y.png)

### 2. Enable the Preregistration card

Click the `Preregistration` card in the overview, then toggle the `Enable Visit Preregistration` option.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/screenshot15xpostspark2026-03-_1lcu21s.png)

⚠️ **Important:** if the card appears grayed out, the module isn't included in your subscription. Write to us to enable it.

### 3. Configure the options

Each option lets you fine-tune the behavior:

| Option | What it does | Advice |
| ---- |
| **Allow visitors to preregister X minutes before the scheduled appointment time** | How many minutes before their time slot the visitor can already check in at the kiosk. | 30 to 60 minutes is a good balance for visitors arriving early. |
| **Invitation Policy** | **Always**: the visitor receives an automatic email. **Never**: no email (useful if you handle communication yourself). | Leave it on **Always** if you want the visitor to receive their information without doing anything. |
| **Invitation timing** | How many days before the appointment the email is sent (1 to 30 days). | 1 or 2 days before: early enough to get organized, close enough not to be forgotten. |
| **Host verification** | **Always**: an email is sent to the host to confirm the visit. **If new**: only for people who have never visited before. **Never**: no verification. | **If new** is ideal for access-controlled sites. |
| **Invitation default notes** (multilingual) | Pre-filled text in the invitation email, translatable per language. Perfect for practical information (parking, door code, floor…). | Keep it short and concrete — the visitor should be able to scan it in 5 seconds. |

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/screenshot15xpostspark2026-03-_46b7ba.png)

### 4. Write your default notes in several languages

In the `Invitation default notes` field, use the language selector to write one version per language. Think of cases like an English-speaking visitor looking for the parking lot.

### 5. Preview the emails

Click `Preview emails` at the top right to see how these will look:

* **the invitation email** sent to the visitor,
* **the verification email** sent to the host (if enabled).

Switch languages in the preview to validate each translation.

### 6. Save

Click `Save`. The configuration takes effect immediately for all new pre-registered visits.

---

### Good to know

💡 **Tip:** Each site also has an **invitation email address** to automatically create pre-registrations from Outlook or Google Calendar. See [Configure the calendar import address](https://help.anghello.com/en/article/set-up-the-calendar-import-address-1wuadgh/).

💡 **Tip:** Pre-registered visits are managed from the **Preregistration** menu in the sidebar, which shows two tabs: `Planned visits` (the list of planned visits) and `Pre-registered Contacts` (your directory of visitors who have already come).

---

### Troubleshooting

| Problem | Solution |
| ---- |
| The Preregistration card is grayed out | The module isn't included in your subscription. [Contact us](mailto:support@anghello.co). |
| The visitor can't find their visit on the kiosk | Check that the time margin is sufficient. If the visitor arrives earlier than the configured margin, their visit doesn't appear yet. |
| The invitation email isn't sent | Check that **Invitation Policy** is set to **Always**. |
| The form isn't pre-filled | Check that the visitor selected their visit on arrival (otherwise they start a blank check-in). |

If the problem persists, [contact our team](mailto:support@anghello.co).