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> Use this file to discover available pages before exploring further.
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# Editing or cancelling a visit


This guide shows you how to edit the details of an ongoing or past visit, and how to cancel a pre-registered visit.

**Audience:** Administrators, Managers (if authorized), Receptionists (if authorized)
**Application:** Admin (app.anghello.co)
**Estimated time:** 3 minutes

## Before you start

- Edit rights must be enabled for your role (see "Configuring visitor edit rights")
- Administrators always have the right to edit visits

## Editing a visit

**1. Open the visitor record**

In the visitor list, click the row of the visitor you want to edit. The detail panel opens on the right.

**2. Click Edit**

Click the **Edit** icon (pencil icon) in the detail panel.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/screenshot15xpostspark2026-03-_rdjsxo.png)

**3. Change the details**

You can edit:

- The **check-in custom fields**
- The **internal fields** (reserved for your team)

**4. Save**

Click **Save**. The change is tracked: the name of the person who made it and the date are recorded in the record.

## Cancelling a pre-registered visit

**1.** In the left-hand menu, click **Pre-registration**.

**2.** Find the visit you want to cancel in the list.

**3.** Click the three dots at the end of the visit's row, then **Cancel visit**.

**4.** Confirm the cancellation.

## Anonymizing a visit

To erase a visitor's personal data (GDPR compliance):

**1.** Open the visitor record.

**2.** Check that the visitor has **checked out** (a check-out time is shown).

**3.** Click the **Anonymize** icon.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/screenshot15xpostspark2026-03-_zifs5n.png)

**4.** Confirm. The personal data is erased irreversibly.

|| **Important:** Anonymization is **irreversible**. Personal data (first name, last name, company, custom fields) is permanently deleted.

## Good to know

> 💡 **Tip:** Every change is tracked in the visitor record. You can see who edited the record and when.

> 💡 **Tip:** If edit rights aren't enabled for your role, you can view records but not edit them. Ask an administrator to enable them.

## Troubleshooting

| Problem                            | Solution                                                                                                                        |
| ---------------------------------- | ------------------------------------------------------------------------------------------------------------------------------- |
| The Edit button doesn't appear     | Check that edit rights are enabled for your role in Settings > Sites > Features > Edit rights.                                   |
| I can't anonymize a visitor        | The visitor must have checked out (have a check-out time) before they can be anonymized.                                        |

If the problem persists, contact our team via the chat at the bottom right of your screen, or at support@anghello.co.