> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.anghello.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Configure the welcome flow

The welcome flow is the journey your visitors follow when they arrive at your site: from registering at the kiosk to notifying their host. This guide shows you how to customize each step of this journey.

**Audience:** Administrators, Managers
**Application:** Admin (app.anghello.co)
**Estimated time:** 10 minutes (overview) — each feature has its own detailed guide

### Before you begin

* You must have an **Administrator or Manager account** on Anghello
* You must have at least one site created (see "Add your first site")

### Access the site settings

**1. Go to Settings > Sites**

In the left menu, open the **Settings** section then click **Sites**.

**2. Click on Features**

On the card of the site you want to configure, click **Features**.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/screenshot15xpostspark2026-03-_kt885x.png)
**3. Discover the overview**

The page opens on a **visual dashboard** that presents all configurable features as clickable cards. Each card represents one aspect of your visitors' welcome journey.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/screenshot15xpostspark2026-03-_1wafbhd.png)

### What you can configure

Here are all the available features, in the recommended order for setup:

#### Registration method

| Feature | Description |
| ---- |
| **QR Code** | Allow your visitors to register by scanning a QR code with their smartphone. You can download a poster to print. |
| **Tablet** | Set up a tablet at reception so visitors can register directly on-site. |

Click on one of these cards to access the configuration. This is the first recommended step — it defines how your visitors access the welcome kiosk.

> 💡 **Tip:** You can enable both methods at the same time! The QR code for self-service visitors, the tablet for assisted check-in.

#### Visitor journey

| Feature | Description |
| ---- |
| **Entry instructions** | Write the instructions your visitors must read and accept before their visit (safety, confidentiality, internal rules…). |
| **Validation quiz** | Add a quiz to verify that the instructions have been understood. *Requires the "Instructions validation" add-on module.* |
| **Custom fields** | Define the information to request from your visitors (company, purpose of visit, license plate…). You can also add departure fields and internal fields. |
| **Visitor types** | Categorize your visitors by purpose of visit (supplier, candidate, client…). Each type can have its own instructions, quiz and fields. |

#### Experience after registration

| Feature | Description |
| ---- |
| **Virtual badge** | Enable a digital badge on the visitor's phone. They can find their information, call their host and record their departure. |
| **Notifications** | Configure alerts sent to your host employees when a visitor arrives or departs (email and/or SMS). |
| **Visitor reviews** | Enable a satisfaction survey sent to visitors after their visit. |

#### Security and compliance

| Feature | Description |
| ---- |
| **Evacuations** | Define who should be notified in case of evacuation (emails, SMS, notifications). |
| **Automations** | Schedule automatic visit closure at the end of the day, anonymization after a defined number of days, and automatic data deletion. |
| **Editing rights** | Choose whether managers and receptionists can edit visitor records. |

#### Accessibility

| Feature | Description |
| ---- |
| **Site languages** | Choose the languages available on the welcome kiosk for your visitors. |
| **Pre-registration** | Allow visits to be planned in advance and send an invitation to the visitor. *Requires the "Pre-registration" add-on module.* |

### Where to start?

If you are configuring your site for the first time, we recommend this order:

1. **QR Code or Tablet** — Choose how your visitors register
2. **Site languages** — Enable the languages spoken by your visitors
3. **Entry instructions** — Write your safety instructions or internal rules
4. **Custom fields** — Add the information you want to collect
5. **Notifications** — Configure alerts for your host employees
6. **Evacuations** — Define the contacts to notify in case of emergency

Other features can be enabled gradually according to your needs.

> 💡 **Tip:** All changes are saved immediately for each feature. No need to configure everything at once.

> 💡 **Tip:** If you have multiple sites, each site has its own configuration. You can customize the welcome journey differently for each location.

> ⚠️ **Important:** Changes are applied in real time on the welcome kiosk. If you modify the instructions while visitors are registering, new visitors will see the updated instructions.

### Features with add-on modules

Two features require an add-on module in your subscription:

| Feature | Required module |
| ---- |
| Instructions validation quiz | "Instructions validation" module |
| Visit pre-registration | "Pre-registration" module |

If these modules are not included in your subscription, the corresponding cards appear grayed out in the overview. Clicking on them displays a message proposing to discover the module or contact our team.

### Customize by visitor type

If you enable **Visitor types**, you unlock a powerful feature: customization by type.

A visitor type selector appears at the top of the page. You can then configure **different** instructions, a quiz and custom fields for each visitor type.

For example:

* **Suppliers** must read enhanced safety instructions and pass a quiz
* **Candidates** only need the basic instructions
* **Clients** must enter the name of their company

### Good to know

> 💡 **Tip:** All changes are saved immediately for each feature. No need to configure everything at once.

> 💡 **Tip:** If you have multiple sites, each site has its own configuration. You can customize the welcome journey differently for each location.

> ⚠️ **Important:** Changes are applied in real time on the welcome kiosk. If you modify the instructions while visitors are registering, new visitors will see the updated instructions.

### Troubleshooting

| Problem | Solution |
| ---- |
| A card appears grayed out | This feature requires an add-on module. See "[Discover add-on modules](https://help.anghello.com/en/article/discovering-the-add-ons-1j2k0ql/)" or contact us. |
| I do not see the "Features" button | Check that you are logged in as an **Administrator** or **Site Manager**. |
| My changes do not appear on the kiosk | Refresh the kiosk page (Ctrl+Shift+R). Changes are normally applied in real time. |
| The visitor type selector does not appear | First enable **Visitor types** in the overview. |

If the problem persists, contact our team via the chat at the bottom right of your screen or at support@anghello.co.