> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.anghello.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Configure redirection between spots

When a visitor scans a multi-site entry's QR code, they are redirected to the right site. This guide explains how this redirection works and how to configure it.

**Audience:** Administrators
**Application:** Admin (app.anghello.co)
**Estimated time:** 5 minutes

## Before you start

* You need an **Administrator account** on Anghello
* A multi-site entry must already be created

## How redirection works

When a visitor scans a multi-site entry's QR code, they see two selection options:

**"Site" mode**

The visitor chooses the site they are visiting:

* **1 or 2 sites**: the sites are displayed as clickable **buttons**
* **3 sites or more**: a searchable **drop-down menu** is shown

After selecting their site, the visitor is redirected to that site's check-in form.

**"Person" mode**

The visitor searches for the person they are coming to meet. The system automatically identifies that person's site and redirects the visitor to the right check-in form, with the host pre-selected.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/screenshot15xpostspark2026-03-_1d4k4m7.png)

## Ongoing visit

If a visitor who already has an ongoing visit on one of the sites in the group scans the entry's QR code again, they are automatically redirected to the **check-out flow** of their active site.

## Edit the sites in an entry

**1.** In `Settings` > `Multi-site entries`, click `Entry Configuration` on the entry you want to modify.

**2.** Add or remove sites from the list.

**3.** Save.

## Good to know

> 💡 **Tip:** The `Person` mode is especially useful when visitors don't know the name of the site (department, unit) but know the name of the person they're meeting.

## Troubleshooting

| Problem | Solution |
| ---- |
| The visitor is not redirected to the right site | Check that the employee host is attached to the right site in the employee hosts list. |
| A site has disappeared from the selection list | Check that the site hasn't been deleted and is still included in the multi-site entry. |
| The visitor is redirected to check-out even though they have no ongoing visit | The visitor's browser may hold a previous session. Ask them to refresh the page. |

If the problem persists, contact our team via the chat at the bottom right of your screen or at support@anghello.co.