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> Use this file to discover available pages before exploring further.
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# Configure pre-registration

[Preregistration](https://www.anghello.com/en/features/visitor-preregistration) lets you plan visits in advance and send an invitation to the visitor before they arrive. The visitor receives an email with all the practical information and can check in faster on arrival. This guide shows you how to enable and configure this feature.

**Audience:** Administrators, Managers
**Application:** Admin (app.anghello.co)
**Estimated time:** 10 minutes

## Before you start

* You need an **Administrator or Manager account** on Anghello
* The **"Preregistration"** add-on module must be included in your subscription

## Enable preregistration

**1. Go to the site settings**

In the left-hand menu, go to `Settings` > `Sites`. On your site's card, click `Settings & Features`.

**2. Open the Preregistration tab**

Click the `Preregistration` card in the overview, or click the corresponding tab.

|| **Important:** If the card appears grayed out, the "Preregistration" module isn't included in your subscription.

**3. Enable the feature**

Turn on the `Enable Visit Preregistration` option.

## Configure the options

| Option | Description |
| ---- |
| `Allow visitors to preregister X minutes before the scheduled appointment time` | The visitor can check in X minutes before their appointment. If the visitor arrives earlier, they won't find their pre-registration. |
| `Invitation Policy` | Choose when to send the invitation email: **Always** or **Never** |
| `Invitation timing` | If the invitation is automatic, how many days before the appointment the email is sent (1 to 30 days) |
| `Invitation default notes` | Pre-filled text in the invitation (translatable). Useful for practical information (parking, access, etc.) |
| `Host verification` | Send an email to the host to confirm the visit: **Always**, **If new**, or **Never** |

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/screenshot15xpostspark2026-03-_1lcu21s.png)

> 💡 **Tip:** Click `Preview emails` to see what the invitation email sent to your visitors will look like.

## The forwarding email address

A unique forwarding email address is generated for each site. You can forward your calendar invitations (Outlook, Google Calendar…) to this address to automatically create a pre-registration.

The address is displayed at the bottom of the configuration page. Click the copy icon to copy it.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/screenshot15xpostspark2026-03-_9o69q8.png)

## How it works for the visitor

1. The visitor receives an **invitation email** with the date, time, location and practical information
2. On the day of their visit, they scan the QR code on site
3. The check-in kiosk asks whether they have a **pre-registration**
4. They search for their name and select their planned visit
5. Their form is **pre-filled** with the pre-registration information (name, company, host, visitor type)
6. They complete the remaining steps (additional fields, instructions) and their check-in is finalized

> 💡 **Tip:** The visitor can also arrive via a direct link in the invitation email, which redirects them to the check-in kiosk with their visit pre-selected.

## Good to know

> 💡 **Tip:** Pre-registered visits are managed from the `Preregistration` menu in the main menu. You'll find two tabs there: `Planned visits` (the list of planned visits) and `Pre-registered Contacts` (the visitor contact book).

> 💡 **Tip:** You can filter pre-registered visits by status: Scheduled, Cancelled, Ongoing, Passed.

## Troubleshooting

| Problem | Solution |
| ---- |
| The Preregistration card is grayed out | The module isn't included in your subscription. Contact our team. |
| The visitor can't find their pre-registration | Check that the time margin is sufficient. If the visitor arrives too early, their visit doesn't appear yet. |
| The invitation email isn't sent | Check that the `Invitation Policy` option is set to `Always` |
| The form isn't pre-filled | Check that the visitor selected their pre-registration on the check-in kiosk. |

If the problem persists, contact our team via the chat at the bottom right of your screen or at support@anghello.co.