> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.anghello.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Adding a user (receptionist, manager…)


Users are the members of your team who access the Anghello admin interface. Each user has a role that determines their permissions. This guide shows you how to invite a new member.

**Audience:** Administrators
**Application:** Admin (app.anghello.co)
**Estimated time:** 3 minutes

## Before you start

* You need an **Administrator account** on Anghello
* Only administrators can invite new users

## Available roles

| Role | Scope | Main permissions |
| ---- |
| `Administrator` | Whole organization | Full access: configuration, sites, users, subscription |
| `Manager` | One or more sites | Manages visitors, employees, and settings for the sites they're responsible for |
| `Receptionist` | One or more sites | Day-to-day visitor management on their sites (arrivals, departures) |
| `Evacuation` | One or more sites | Restricted access: on-site visitor list and roll call during evacuations only. No access to the visitor register, settings, or history. |

## Inviting a user

**1. Open the Users page**

In the left-hand menu, open the `Configuration` section, then click `Users`.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/screenshot15xpostspark2026-03-_oa9ndt.png)

**2. Click New user**

Click the `New user` button at the top of the page.

**3. Fill in the details**

* `First name` and `Last name` of the future user
* `Email` — the address the invitation will be sent to
* `Role` — select the role from the list:
* Administrator (global access)
* Site Manager (per site)
* Site Receptionist (per site)
* `Allowed authentication methods` — tick the methods the user will be able to sign in with:
* Password
* Google (Google Workspace)
* Microsoft (Azure AD / Microsoft 365)

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/screenshot15xpostspark2026-03-_13havfw.png)

**4. Send the invitation**

Click `Send invitation`. An email with a secure link is sent to the future user.

> 💡 **Tip:** Invitations have an expiration date. If one expires before the user accepts it, you can resend it from the invitation list.

## Managing pending invitations

Invitations that haven't been accepted yet appear in a separate table below the list of active users.

For each invitation, you can:

* **Resend** the invitation email
* **Edit** the invitation's role
* **Delete** the invitation

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/screenshot15xpostspark2026-03-_1pbm3m5.png)

## Creating an Evacuation account

The Evacuation role is the most restrictive account in Anghello. It's intended for evacuation wardens, guides, and first aiders who don't need day-to-day access to the visitor register.

It comes in two variants:

|  | Personal account | QR code account |
| ---- |
| **Sign-in** | Email + password or SSO | Scan a QR code (no password) |
| **Who uses it** | Identified staff member with a personal account | Any authorized person on site |
| **Use case** | Designated evacuation warden in a fixed position | 24/7 shift sites, staff turnover, backup when the designated person is absent |
| **Traceability** | Named (you know who signed in) | Per account ("Evac - North Point"). The admin is notified on every scan |

### Creating a **personal** Evacuation account

The procedure is the same as inviting a regular user (see above). Select the **Site Evacuation** role for the relevant site at step 3.

### Creating a **QR code** Evacuation account

|| Before you start — why is a QR code account different? A QR code account is not a personal account: it's a shared-purpose account. The First name / Last name fields serve as the label shown on the QR poster and in the logs, and the email address is the one that receives the verification email and the notifications tied to this position.

1. Go to `Configuration` > `Users`
2. Click `New user`
3. Select the **Site Evacuation** role
4. **Tick** `QR code access`
5. **Enter the account's email address:** use an existing functional email in your organization — preferably not an individual employee's address if that person needs another role in your portal: qhse@your-company.com, security@your-company.com, frontdesk@your-company.com, etc., or an alias redirected to a shared mailbox.
6. **Enter the account's label** (First name + Last name fields): these two fields only serve to identify the position in the interface, the scan logs, and the evacuation notifications. They don't refer to a person. Recommended convention: First name = *QRCode Evac* (or *Evac*), Last name = the location or position, e.g. *North Point*, *Visitor Parking*, *Building A*, *Morning Shift…*
7. **Send the invitation.** The verification email is sent to the functional address you entered.
8. Once the email is verified, the QR code is generated automatically and available from the account's menu.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/image_msm5yh.png =395xauto)

|| An **existing** personal account (e.g. john.smith@company.com - Site Manager) cannot be converted into a QR code account. For security reasons, you must create a dedicated account with a dedicated email address. This account's role cannot be changed once created.

### Printing and deploying the QR code

1. In the user list, open the Evacuation member's menu
2. Click `View/Manage QR code`
3. Print the A4 poster and laminate it
4. Store it in a secure location (evacuation pack, locked box). Never display it in a publicly accessible area.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/image_ozji2b.png =760xauto)

For QR code storage and usage best practices, see [Evacuation QR code best practices](https://help.anghello.com/en/article/6-evacuation-qr-code-best-practices-1dw277c/).

## Suspending or reactivating a user

If a team member leaves temporarily, you can **suspend** their account rather than delete it.

**1.** In the user list, open the actions menu for the user concerned.

**2.** Click `Suspend`.

A suspended user can no longer sign in, but their account and data are kept. You can **reactivate** them at any time.

## Deleting a user

**1.** In the user list, open the user's actions menu.

**2.** Click `Delete` and confirm.

|| **Important:** Deleting a user is irreversible. If in doubt, suspend instead.

## Good to know

> 💡 **Tip:** A user can have a different role on each site — for example, manager on the "Headquarters" site and receptionist on the "Lyon Office" site.

> 💡 **Tip:** The "Last sign-in" column helps you spot unused accounts.

## Troubleshooting

| Problem | Solution |
| ---- |
| The user didn't receive the invitation | Check the email address you entered and ask them to check their spam folder. You can resend the invitation. |
| The invitation has expired | Resend it from the pending invitation list. |
| The user can't sign in with Google/Microsoft | Check that the corresponding authentication method is ticked in the invitation. |
| The Invite button doesn't appear | Only Administrators can invite new users. |
| The evacuation QR code no longer works | The account may have been regenerated or deleted. Check in `Configuration` > `Users` > member menu > `View/Manage QR code`. |
| An Evacuation member doesn't receive alerts | Check that their account is still active and that email notifications are enabled in the site settings. |

If the problem persists, contact our team via the chat at the bottom right of your screen, or at support@anghello.co.