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> Use this file to discover available pages before exploring further.
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# Activate the virtual badge

The virtual badge is a digital badge displayed on the visitor's phone after check-in. It contains their visit information and lets them interact with your site (call their host, review the instructions, record their departure). This guide shows you how to enable and configure it.

**Audience:** Administrators, Managers
**Application:** Admin (app.anghello.co)
**Estimated time:** 5 minutes

## Before you start

* You need an **Administrator or Manager account** on Anghello
* At least one site must be created

## Enable the virtual badge

**1. Open your site settings**

In the left-hand menu, go to `Settings` > `Sites`. On your site card, click `Settings & Features`.

**2. Open the Virtual Badge tab**

Click the `Virtual Badge` card in the overview, or select the corresponding tab.

**3. Enable the feature**

Turn on the `Enable the Virtual Badge` option.

## Configure the badge features

You can enable or disable each feature independently:

| Feature | Description |
| ---- |
| `Entrance Instructions` | The visitor can re-read the entrance instructions from their badge (read-only) |
| `Call my host` | The visitor can call their host directly from the badge. You choose which phone number(s) to display: internal line, direct line, main phone number |
| `Attendance Sheet` | The visitor can download a PDF summary of their visit when they leave |

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/screenshot15xpostspark2026-03-_1l0ywa4.png)

> 💡 **Tip:** The phone call only works if the host's phone number is filled in on their employee record.

## What the visitor sees

After checking in, the visitor sees on their phone:

* **Header** — Their name, the arrival time, an elapsed-time counter, and your organization's logo
* **Welcome message** — "Welcome [first name]!"
* **Host information** — The name and job title of the person they are visiting
* **Available actions** — The enabled buttons (review the instructions, call, etc.)
* **Check-out button** — To record their departure (with a configurable delay after arrival)
* **After check-out** — The total duration of the visit and, if enabled, the option to download their attendance sheet

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/a/6/20a671ba57d61a00/device-mockup15xpostspark2026-_d0r1u5.png)

> 💡 **Tip:** The virtual badge can also invite visitors to share feedback about their visit (if visitor feedback is enabled).

## Good to know

> 💡 **Tip:** The virtual badge automatically detects if the visitor has been marked as out from the Admin interface. If so, a message informs them and the badge switches to "visit ended" mode.

> 💡 **Tip:** The virtual badge remains accessible on the visitor's phone even after they leave. The visitor can find the summary of their visit there.

## Troubleshooting

| Problem | Solution |
| ---- |
| The badge doesn't appear after check-in | Check that the virtual badge is enabled in the site settings. |
| The `Call` button doesn't appear | Check that the option is enabled AND that the host's phone number is filled in. |
| The check-out button doesn't appear | A configurable delay prevents the visitor from checking out immediately after arrival. Wait a few seconds. |

If the problem persists, contact our team via the chat at the bottom right of your screen or at support@anghello.co.