> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.anghello.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# A visitor does not receive notifications

A visitor checked in but the employee host didn't receive a notification? This guide helps you diagnose and fix the problem.

**Audience:** Administrators, Managers
**Application:** Admin (app.anghello.co)
**Estimated time:** 5 minutes

## Check step by step

### 1. Are notifications enabled?

**Go to** Settings > Sites > Settings & Features > Notifications.

Check that the **arrival notification** is enabled.

### 2. Does the employee host have an email address?

**Go to** Employee Hosts and open the record of the employee concerned.

Check that a **valid email address** is filled in. Without an email, no notification can be sent.

### 3. Did the visitor select a host?

**Go to** Visitors and open the visitor's detail panel.

Check that a **host** is shown in the "Details" section. If the "Host" field is hidden or optional in the site configuration, the visitor may have checked in without selecting a host.

### 4. What is the notification status?

In the visitor's detail panel, check the **Notifications** section:

* **Sent** — The notification was sent successfully. The problem is on the email side (spam, full mailbox…)
* **Failed** — Sending failed. The email address is probably invalid.
* **No notification** — Notifications aren't enabled, or the host has no email address.

### 5. Is the email in spam?

Ask the employee to check their **spam** or **junk mail** folder. If the email is there:

* Add **no-reply@anghello.co** to their trusted contacts
* Mark the email as "not spam"

## Quick fixes

| Cause | Solution |
| ---- |
| Notifications disabled | Enable them in Settings > Sites > Settings & Features > Notifications |
| No email on the employee record | Add the employee's email in Employee Hosts |
| The visitor didn't select a host | Make the "Host" field required in the site settings |
| Email in spam | Add no-reply@anghello.co to trusted contacts |
| Invalid email address | Fix the address in the employee host's record |

## Good to know

> 💡 **Tip:** You can add an email address in copy (CC) in the site's notification settings. Useful if you want the front desk to receive every notification in addition to the host.