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# A visit does not end automatically

Auto-close should close visits at the end of the day, but some visits stay open? This guide helps you diagnose the problem.

**Audience:** Administrators, Managers
**Application:** Admin (app.anghello.co)
**Estimated time:** 3 minutes

## Check step by step

### 1. Is auto-close enabled?

**Go to** Settings > Sites > Settings & Features > Automation.

Check that **auto-close** is **enabled** and that a time is set.

### 2. Is the time configured correctly?

The closing time uses your **local time zone**. Check that the configured time is later than the time your premises close.

For example: if your premises close at 7 pm, set the auto-close time to **8:00 pm** to leave a margin.

### 3. Was the visit created after the closing time?

Auto-close only closes visits that are **open at the time it runs**. If a visitor checks in after the closing time (for example at 9 pm when auto-close is set to 8 pm), their visit will only be closed the next day at 8 pm.

### 4. Was the feature enabled recently?

If you've just enabled auto-close, it will take effect at the **next occurrence** of the set time.

## Quick fixes

| Cause | Solution |
| ---- |
| Auto-close disabled | Enable it in the site settings |
| Time misconfigured | Check the time and the time zone |
| Visit created after the closing time | Wait for the next auto-close cycle or close the visit manually |

## Close a visit manually

In the meantime, you can always close a visit manually:

**1.** In the visitor list, find the open visit.

**2.** Click **Mark as out**.

## Good to know

> 💡 **Tip:** We recommend setting the closing time at least **1 hour after** your premises close to cover late departures.