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# 2. Roles and access: who does what during an evacuation?


**For:** QHSE Managers, Safety Officers, Site Managers
**Application:** Admin (app.anghello.co)
**Estimated time:** 3-minute read

---

**Anghello offers four access levels for evacuations, from the most complete to the most restricted. Each level matches a responder profile and a different need in the field. This page helps you decide which access to give to whom.**

## The 4 access levels

From the most permissive to the most restricted:

| Level | Who | Evacuation rights | Other rights |
| ---- |
| **⚙️ Administrator / Manager** | QHSE, Site Managers | Trigger, roll call, close, view history | Full site management (visitors, accounts, settings) |
| **🖥️ Receptionist** | Front desk staff | Trigger, roll call, close | Day-to-day visit management |
| **🚨 Evacuation** *(personal or QR code)* | Evacuation wardens, guides, first aiders, shift backups | Trigger, roll call, close, view the on-site list | None. No access to the visitor register, settings, or history |
| **📩 Secondary contact** | First aiders, security guards, on-call staff, emergency services (fire & rescue, incident commander) | View the list in read-only mode (temporary link shared by the evacuation coordinator) | No Anghello access. Receives a link by email/SMS when the evacuation is triggered, or handed over directly in the field |

|| **Important:** Don't confuse the Evacuation role (the account type) with the evacuation feature (triggering and managing an evacuation), which is available to all the roles above.

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## The Evacuation role in detail

The Evacuation role is the most restrictive account in Anghello. It comes in two variants: a classic personal account or a QR code account:

|  | Personal account | QR code account |
| ---- |
| **Sign-in** | Email + password or Azure SSO | Scan a QR code (no password) |
| **Who uses it** | Identified staff member with a personal Anghello account | Any authorized person present at the assembly point |
| **Use case** | Designated evacuation warden in a fixed position | 24/7 shift sites, staff turnover, backup when the designated person is absent |
| **Security** | Individual authentication, named audit trail | Physical access to the QR code = dashboard access. Admin notified on every scan |

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## Decision matrix: which access for which need?

| Situation | Recommended access | Mode | Why |
| ---- |
| QHSE / Site Manager who manages visitors day to day | **Site Manager** | Personal account | Needs full access (visits + evacuations + settings) |
| Front desk staff / security desk registering and/or screening visitors | **Receptionist** | Personal account | Visit management + evacuations |
| Designated evacuation warden, always the same person | **Evacuation** | Personal | Restricted access, individual audit trail |
| Evacuation warden on rotating shifts / high staff turnover | **Evacuation** | QR code | No day-to-day need — the QR code is enough |
| Backup when the designated person is absent | **Evacuation** | QR code | Emergency access only — guarantees someone can always act |
| First aider / security guard who must be informed but doesn't run roll call | **Secondary contact** | No account | Read-only access via notification |
| Emergency services (fire & rescue, incident commander) in the field | **Secondary contact** | No account | Link shared by the evacuation coordinator, real-time view without creating an account |

Favor personal accounts for your identified role holders, and keep the Emergency Evacuation QR code as a fallback access in the evacuation pack.

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## Related articles

* [Add a user](https://help.anghello.com/en/article/adding-a-user-receptionist-manager-drkzbf/) — Create and manage user accounts
* [Manage roles and permissions](https://help.anghello.com/en/article/managing-roles-and-permissions-16ouylm/) — Understand the different access levels in Anghello

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> Next page → [Setting up evacuations](https://help.anghello.com/en/article/3-setting-up-evacuations-in-anghello-18ngt4a/)